Fix �Error Getting Player Information from the Server� in Pok�mon GO

The message �Error getting player information from the server� means Pok�mon GO could not retrieve the account data needed to start the session. The cause may be a temporary server problem, an unstable connection, outdated app data or a sign-in issue.

Begin with the least disruptive steps. Reinstall only after confirming the login method connected to the account.

Error getting player information from the server in Pok�mon GO

1. Check for a service outage

If the error began suddenly and other players are reporting login problems, local changes may not help. Check the official Pok�mon GO known-issues and support channels. Wait and try again later when the service is experiencing an acknowledged outage or maintenance.

2. Restart the app

Close Pok�mon GO fully, wait a few seconds and open it again. If the app was suspended during a network change, a fresh session may restore the connection.

3. Test the internet connection

Open a normal webpage to confirm that data is working.
Switch between a trusted Wi-Fi network and mobile data if both are available.
Disable a VPN, restrictive DNS filter or firewall temporarily if it may be blocking the game.
Move to an area with a stable signal before trying again.

A public Wi-Fi login page can appear connected while blocking normal internet access. Complete the network's legitimate sign-in or use another connection.

4. Toggle Airplane Mode to reset the radios

Turn Airplane Mode on for several seconds, then turn it off and wait for Wi-Fi or mobile data to reconnect before reopening Pok�mon GO. This resets the phone's network radios; there is no need to launch the game at a precise point while it has no connection, as older workarounds suggested.

5. Set date and time automatically

Incorrect device time can interfere with secure sign-in and server communication. In the phone's date and time settings, enable automatic network-provided time and time zone, then restart the app.

6. Update Pok�mon GO and the phone

Install Pok�mon GO from the official App Store or Google Play listing. Also install supported operating-system updates. An outdated game build may no longer communicate correctly with the current service.

Do not download a modified APK or a supposed �Pok�mon GO for PC� package to fix a mobile login error.

7. Clear temporary app data

On Android, open the system's app information for Pok�mon GO and clear the cache if that option is available. Avoid clearing all storage unless you know the account's sign-in provider and can authenticate again.

On iPhone, restarting the app or device is the safer initial option because iOS does not offer the same per-app cache control. Offloading or reinstalling is more disruptive.

8. Restart the phone

A device restart clears stalled network and app processes. After the phone reconnects, open Pok�mon GO directly and test the login before launching other network-heavy apps.

9. Reinstall only when the account is recoverable

Before deleting the app, confirm whether the account uses Google, Apple, Facebook, Pok�mon Trainer Club or another supported provider. Make sure you can sign in to that provider without sharing credentials or verification codes.

Remove Pok�mon GO through the normal operating-system controls.
Restart the phone.
Reinstall from the official store listing.
Select the same sign-in provider and account used previously.

Game progress is stored with the account, but choosing a different provider or identity can make it appear that progress has disappeared.

10. Contact support with useful details

If the error continues after the service is operating and the connection has been tested, contact official Pok�mon GO support. Include the device model, operating-system version, game version, sign-in provider, approximate time of the error and the troubleshooting already attempted. Do not include a password, one-time code or full authentication token.

Quick diagnosis

Symptom	Most useful first check
Many players cannot sign in	Official service status or known issues
Only one network fails	Switch Wi-Fi/mobile data and check captive login
Error began after an update	Install the newest app patch and restart
Account opens as a new Trainer	Verify the original sign-in provider and identity
Only this phone fails	Clear cache, restart and confirm supported software

A server error cannot always be fixed on the device. If the official service is having trouble, preserve the account and wait rather than repeatedly reinstalling or entering credentials into unofficial tools.