How to Send iTunes Credit

Send gift cards on your computer

Open iTunes. The app has a colorful musical note icon on a white background.

If a message asks to update iTunes, click Download iTunes and then restart your computer when prompted.

Sign in to Apple ID. To send a gift card to someone else, you need to be signed in to the Apple ID account you use to shop on iTunes. Proceed by:

Click the Account tab .

Click Sign In. (if your name appears at the top of the Account drop-down menu , you're signed in).

Enter Apple ID and password.

Click Sign In .

Click the Store tab . It's at the top of the iTunes window.

Click Send Gift . This link is on the right side of the page, just below the "MUSIC QUICK LINKS" heading.

Enter your email address. Enter the email address of the person you want to send the gift card to.

This does not have to be the email address the person uses for their Apple ID account.

Add message. If you want to add a message (like: "Happy Birthday!") to the email containing the gift card, enter the message in the "Message" box.

Choose the amount. Click on the amount you want to add to the gift card on the right side of the page.

If you don't see the appropriate amount here, click Other and enter the amount you want to use. Any number is fine but must be between $15 - $200 (345,000 - 4,600,000 VND).

Determine the sending time. Check the "Now" box to send the gift card immediately, or check the "Other Date" box and choose a date to send later.

Click Next in the lower-right corner of the window.

Select interface. Click the theme you want to apply to the gift card.

Click Next .

Click Buy Gift . This option is in the lower right corner of the window. iTunes credits will be purchased and sent to the specified email address on the date you select.

If your Apple ID doesn't currently have payment information associated with it (such as a credit card), you'll be asked to enter payment information first to purchase the gift card.

Send gift cards on iPhone

Open iTunes Store on iPhone. Tap the iTunes Store app with the white star icon on a purple background.

Tap Music in the lower left corner of the screen.

Scroll to the bottom and tap Send Gift . This button is at the bottom of the page. The gift card window will appear.

Enter your email address. Enter the email address of the person you want to send the gift card to.

Choose the amount. Tap the amount you want to send to that person (for example, $25 ), or tap Other and enter an amount between $15 - $200.

Click Next in the upper right corner of the screen.

Select the gift card theme. Tap the theme you want to use for the gift card.

Click Next .

Tap Buy in the upper right corner of the screen. iTunes credits will be purchased and sent to the specific email address.

If your Apple ID doesn't currently have payment information associated with it (such as a credit card), you'll be asked to enter payment information first to purchase the gift card.

Request a refund

Open the Apple Support website. Visit https://getsupport.apple.com/ using your computer's web browser.

Note: Your chances of receiving a refund for a gift card purchased are extremely low.

Click Report a Problem . This option is at the top left of the page.

Enter your Apple ID. Enter your Apple ID email address and password, then click → at the bottom of the form.

Find the purchased gift card. Scroll down to find the card you purchased.

Click Report a Problem . It's to the right of the gift card title. Some content will appear below the gift card.

Click the "Choose Problem" drop-down box. This option is located directly below the gift card's title.

Select the problem. Click the option that's appropriate for your current situation in the drop-down menu. Some of those options include:

I didn't authorize this purchase (I didn't authorize this purchase)

Didn't mean to purchase this item (I didn't mean to buy this item)

Meant to purchase a different item (I intend to buy another item)

Enter a message to send to Apple. In the "Message" field, enter the following information:

Apple ID email address

Amount to be refunded

Your current delivery address

Click the Submit button below the "Message" field. The request will be sent to Apple, who can then review your request within two weeks.

You will receive a confirmation email with Apple's decision. If you don't receive a response after two weeks, you can try submitting your request again.