To increase productivity all day, keep the mood happy before going to the office

Have you ever thought about what happened to your employees right before coming to the office? Sometimes, we wake up in an unstable, uncomfortable state and find it difficult to regain our spirit. Sometimes, we get out of bed with a great mood but on the way to work, we encounter some terrible things or accidentally get into an unreasonable quarrel with a bad person right near the office. And so, your day became very bad.

Together with Steffanie Wilk, assistant professor at Ohio State Fisher College of Business, we conducted a study and found that a person's mood in the early morning can cause pulling effects. longer than you think and has a very important effect on productivity.

In a study called "Waking Up On The Right Or Wrong Side Of The Bed: Start-Of-Workday Mood, Work Events, Employee Affect, And Performance" (Interpretation: Wake up with a comfortable or unpleasant mood: Mind At the beginning of the working day, events, staff impacts and efficiency, we conducted a follow-up of Customer Service Representatives (CSR) at the customer care center of an insurance company for several weeks. We also conducted periodic short surveys for CSRs throughout the day and conducted a survey of their moods at the office early in the morning, observing how they perceived work situations such as how to interact with customers and their moods during the rest of the office after doing those behaviors. For more accurate results, the company's detailed performance indicators are also included in the study to investigate the relationship between workplace mood and productivity at work.

Research results show that CSR changes the mood of working hours from day to day. However, people who start a day with happiness or calm often maintain this mood throughout the day and interacting with customers tends to help them feel better. On the contrary, most of the time, those who come to the office in the morning with unpleasant and bad feelings, in fact, they are unable to get out of this mood and even feel more in crisis - despite being received. contacting pleasant customers.

Another interesting (and slightly unusual) finding that we call "misery loves company" - can be interpreted as an unfortunate person who expects others to be as unhappy as me or those who are not happy often share questions. My topic with others. Some CSR feel bad when they wake up really feel less uncomfortable after talking to customers who are themselves in crisis. Perhaps, it is because by listening to the perspective of these people CSRs have realized that their lives are not so bad.

See also: To eliminate the feeling of sluggishness in the early afternoon, practice the nap routine

The most important thing is that we have found strong influences on performance considering the quality of work and productivity. Those who maintain positive attitudes will provide better service quality: they speak more fluently when they hear the phone with less "um" words and do not appear many unintentional movements when speaking, copper they were also more grammatically speaking. Meanwhile, employees with negative moods tend to rest a lot while working to relieve stress, relax and try to "survive" after a stressful day. Such short breaks are more likely to cause them to lose more than 10% of their productivity.

So what are these benefits for managers to help their employees relieve stress and increase productivity? It may sound hard but we can completely "reset" the mood and gradually remove negative thoughts from the head. For example, Managers can send messages that motivate employees in the morning or build a team that acts as "kick off" spirit for the whole office with the tone dance, exciting songs or funny stories so everyone feels happy before sitting at the table.

Nurturing people and praising their achievements has always been a good way to improve the morale of their employees. In addition, leadership can also allow employees to have a small space to do something first in the office in the morning, such as talking to colleagues before meeting or meditating. In addition, they also need time to "recover" after a night before being asked to check the pile of emails sent. Because getting too many emails can signal a bad start at the beginning of the day. Staff can go down very quickly if you force them to work as soon as they arrive at the office.

If employees go to work late, direct confrontation with them, asking for explanation or reproach is very wrong. Instead, take the time to calm down, work, and at the end of the day, you can ask for a private conversation to listen to them explain.

After all, whether it's an employee or a manager, no one wants to come to the office in a bad mood. Therefore, create a "deliberate transition" to help them gradually change their mood in a better way, such as proposing to change their work habits (going to work in a different way or alternating set, take the bus, motorbike, taxi .), spend a few minutes sharing the beginning of the hour, stop drinking coffee or listen to inspirational music.

Finally, the best way we can do is to breathe deeply before entering the office door to pour all our energy into a new day's work.