MSI motherboards have serious problems and will be exchanged for free

After increasing reports of problems encountered by users of the Z790 Tomahawk Wi-Fi motherboard model, MSI has just admitted on Reddit that this motherboard line of the company is having serious problems. The cause of the problem is related to the production process.

MSI Z790 Tomahawk Wi-Fi is an important component on a PC, which connects all the components and is necessary for the computer to operate. This motherboard is compatible with 12th, 13th and 14th generation Intel Core processors.

MSI said the source of the problem was due to poor quality control during production, a screw on the heatsink created cracks in the chipset until it was completely unusable.

MSI said that during the production of new motherboard models, it modified the chipset heatsink screw design and solved the problem. The company also commits to customers a plan to replace affected motherboards as soon as possible.

It seems that the problem seems to only occur with the Z790 Tomahawk Wi-Fi version, the company does not mention other motherboard models.

Users simply need to contact MSI's customer service department, who will be responsible for organizing the replacement process to request a motherboard replacement. For users who purchased the board from a third-party distributor, they need to contact the seller to request a refund or replacement under warranty.