How to Unlock Your Browser
Your browser may display a 'This browser has been locked' message if your computer has been infected by malware that deceptively poses as the FBI. The malware will instruct users to pay a fee to have their Internet browser unlocked, but...
Method 1 of 3:
Unlocking Your Browser in Windows
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Picture 1 of How to Unlock Your Browser Right-click on the Windows taskbar located on your desktop. -
Picture 2 of How to Unlock Your Browser Click on 'Start Task Manager.' The Task Manager window will display on-screen. -
Picture 3 of How to Unlock Your Browser Click on the Processes tab, then click on 'Show processes from all users.' -
Picture 4 of How to Unlock Your Browser Click on the process currently being ran by your Internet browser. For example, if you are using Google Chrome as your browser, click on 'chrome.exe.' -
Picture 5 of How to Unlock Your Browser Select 'End Process' from the floating menu displayed on-screen. -
Picture 6 of How to Unlock Your Browser Click on 'End Process' again when asked to confirm that you want to end the process. -
Picture 7 of How to Unlock Your Browser Click on 'Yes' to end the process. The next time you launch your browser, it will no longer be locked.[1]
Method 2 of 3:
Resetting Your Browser on Mac OS X
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Picture 8 of How to Unlock Your Browser Click on 'Safari' and select 'Reset Safari.'- If using Firefox, click on 'Help > Troubleshooting Information > Reset Firefox.'
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Picture 9 of How to Unlock Your Browser Verify that all items are checked within the Reset dialog box and click on 'Reset.' Your browser will restore back to default settings, and will no longer be locked.[2]
Method 3 of 3:
Force Quitting Your Browser on Mac OS X
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Picture 10 of How to Unlock Your Browser Press the Command, Option, and Escape keys all at the same time on your Mac computer. The Force Quit window will display on-screen. -
Picture 11 of How to Unlock Your Browser Select the browser that is being locked by the malware program and click on 'Force Quit.' Your browser will stop running, and will no longer be locked.
Update 24 March 2020
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