How to Fix the 'Printer Offline' Error After a Windows 10 Update
Method 1 of 2:
Resetting the Printer
Reset the printer before anything else. Doing so will help in reverting any recent changes made to the printer settings.
- Unplug the power cord from the wall outlet when the printer is still on. Doing this will turn off the printer and begin the reset process.
- Ensure you use the original cable that came in the pack along with the printer.
- Check the cable for any physical damage as it may cause issue in the future.
- Wait for 10-15 seconds.
- The printer will reset the settings or any recent changes.
- Then, replug the power cord again into the wall outlet.
- Connect the power cord to the direct power supply wall outlet to avoid fluctuations.
- Turn on the printer and wait for it to settle idle.
- You can hear the carrier moving back and forth until it finally settles down.
- Set the desired Preferences Settings on the Printer Touch Panel before proceeding with connecting the device.
- Here, you can set desired Location, Time, Date and Language.
- Connect the printer to the network or device.
- For this, use either the USB cable or the Wireless Setup. It is always better to connect the printer to the network with a USB cable after a rest.
- The USB connection will enable constant connectivity between the printer and the device.
- Try printing a file. If the error persists, try method 2.
- If you still face the error message after reset, you should try uninstalling and reinstalling the printer driver and software.
Method 2 of 2:
Reinstalling Printer Software
After resetting the printer, try reinstalling the printer software if it shows an error message.
- Remove all the files and content related to the printer driver entirely from the device.
- Go to the Control Panel of your device.
- Search for the Printer drivers and software. For a Windows device, go to Control Panel and select Programs and features.
- Search for the printer drivers and software name in the list.
- Select the driver's name and then select Uninstall.
- Uninstall the complete program from the device.
- For MAC device, go to Systems & preferences.
- Then, go to Print & Fax.
- Select the printer name that you want to uninstall from the MAC device.
- Remove all the printer related files from the MAC device and proceed to reinstall the driver and software.
- Reinstall the printer driver and software.
- Insert the printer driver and software CD/DVD into the ROM.
- Run the AutoRun file.
- Accept the terms and conditions and follow the instructions displayed to complete the driver installation process.
- If you do not have the CD/DVD, visit the manufacturer site and download the driver's file.
- Run the downloaded AutoRun file and follow the instructions on the screen to complete the driver installation process.
Update 04 March 2020
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