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How to fix a stuck Windows Restore error.

The backup and restore function in Windows allows users to back up everything from files and folders to entire disk images. During the process, it can sometimes freeze, and you might see numbers like 12%, 58%, or 97% taking longer than usual. If you've ever experienced a backup getting stuck, you can refer to the article below.

 

Restart the Backup Service

Step 1:

Type services.msc into the search bar to open the Windows service management page. Then, find the Windows Backup service .

How to fix a stuck Windows Restore error. Picture 1

 

Step 2:

Right -click on this service and select Restart to restart the Windows Backup.

How to fix a stuck Windows Restore error. Picture 2

Delete previous backups.

Faulty or outdated backups from previous backups can cause the backup process to get stuck.

Open the Control Panel and then click on Back up and Restore to access it. Then click on Manage Space to manage previously backed-up data and delete it.

How to fix a stuck Windows Restore error. Picture 3

 

Exclude problematic folders.

One major cause of Windows backup crashes is problematic files or folders.

Step 1:

We also click on Backup and Restore in the Control Panel interface , then click on Set up backup as shown in the image.

How to fix a stuck Windows Restore error. Picture 4

Step 2:

Select the drive you want to back up to , then select Let me choose and press Next below.

How to fix a stuck Windows Restore error. Picture 5

 

Select and exclude the folders you want to back up, then tap Next to continue. The problematic folders are located in Additional Locations under your username, specifically AppData, Searches, and Contacts. Tap Next and follow the instructions.

How to fix a stuck Windows Restore error. Picture 6

Use SFC, Disk Check

It's important to ensure that the backed-up files are not corrupted. You can do this by using both SFC and Disk Check simultaneously.

Type cmd into the Run dialog box, then type cmd and press Ctrl + Shift + Enter to run it as administrator. Next, enter the command sfc /scannow to run SFC . After the process is complete, restart your computer.

Reopen the Command Prompt window with administrator privileges . Then type chkdsk /f and press Enter. Once this process is complete, restart your computer.

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David Pac
Share by David Pac
Update 31 January 2026