How to fix Viber not receiving messages?

For Viber users, not receiving messages is one of the possible errors. Let's find out the cause and how to fix this situation through this article.

The reason why users do not receive messages on Viber

The reason behind the error of not receiving messages on the Viber application can be:

1. Network error, network congestion or poor, unstable internet connection.
2. Viber system is faulty.
3. The Viber application you are using is faulty.
4. The Viber software that you have been using for a long time has not been updated to the new version.

How to fix Viber not receiving messages?

In case you are facing the error of not receiving messages, here are a few ways to help you improve the situation.

Check Viber system

You need to check if the status of not receiving Viber messages is only you facing or many other users are also facing the same problem.

Downdetector is a website that helps you check the status of different websites and services. You can visit this website and check if any issues on Viber are reported by users.

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Visit Downdetector HERE.

If many users are also experiencing the same error, the error belongs to the Viber system, you will not be able to do anything to fix this situation but wait for Viber to fix it. If you are the only one experiencing the situation of not receiving Viber messages, try the next steps.

Check the network connection

Viber is an application that requires a network to work. Many users may not receive the message because the network connection is poor or unstable. Therefore, you need to check the network connection of the network transmitter you are using as well as the connection between the transmitter and your device.

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Especially when you are out and about, you should use mobile data instead of public networks because public connections will be unstable, making it harder for you to receive messages from Viber.

1. 6 common Wi-Fi network errors and how to fix them
2. How to fix when losing Internet connection
3. Instructions to fix WiFi error with yellow exclamation mark

Proceed to restart the phone

Another way to help you fix Viber not receiving messages is to restart your device. The software conflict can make the applications on the phone not work stably, causing the status of not receiving messages. What you need to do is restart your device to fix the situation.

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After restarting, check to see if your Viber is working properly again. If it still doesn't work, refer to the next method.

Clear the Viber application cache

Viber is an application that contains many files in memory. These cache files can overload the phone space and cause problems on the app itself. Therefore, clearing Viber's cache is what can help you fix the situation of not receiving messages.

How to clear Viber cache on Android

To clear the Viber cache on your Android device, you can follow these steps:

1. Go to Settings > Applications.
2. Select the Viber application.
3. Tap Storage and select Clear data and Clear cache.

So you have completed the process of clearing Viber's cache on your Android device.

How to clear Viber cache on iOS

For iOS users, the way to clear the app cache will be different. You need to do the following:

1. Hold on Viber app
2. Select Delete App and confirm once more the app removal process.
3. Next, access the App Store to proceed with re-downloading Viber.

Update Viber application

Updating the application is something you need to do regularly because it not only brings new features of the application, but also improves performance and fixes bugs. Therefore, if you have not updated Viber for a long time, you may have encountered a problem during use and did not receive Viber messages because of this error.

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Therefore, please visit the app store (Google Play / App Store) and update to the latest version of Viber.

Reinstall Viber app

The last way that TipsMake wants to introduce to you is to delete and reinstall the Viber application. It is possible that your not receiving new messages is due to some problem between your phone and Viber. Deleting Viber and reinstalling the application can fix this situation.

So you already know the ways to fix Viber not receiving messages through this article. Hopefully you can soon fix the error and use Viber normally again.

Micah Soto

Update 06 May 2022