How to fix Apple Account login error on the web

The Apple account web interface on your browser lets you view your personal information, change settings, manage subscriptions, and more. But sometimes you can't sign in for a variety of reasons. Here are solutions to fix problems signing in to your Apple account on the web.

 

Check Apple system status

To check if the sign-in issue is on Apple's side, visit the System Status page at the link below. Services that appear green are working properly.

1. Apple System Check

Sign in with Face ID or Touch ID

When accessing your Apple account in Safari on your iPhone, iPad, or Mac, authenticate with Touch ID or Face ID when prompted.

Login with passkey

Go to the Apple website in Safari or Chrome on your iPhone or iPad. Enter your Apple account email address and tap Sign in with Passkey. This will let you use your saved password for the website to authenticate with Face ID or Touch ID without having to enter a password.

 

Check Apple account information

Please double check that you have entered the correct email address and password for your Apple account.

Problem with login code

Every time you sign in to your Apple account on a new device or browser, you must enter a verification code sent to your trusted devices or sent to your phone number. If not, click Can't use [phone number] and follow the onscreen steps to restore access to your account.

Sign in with private web browser

Try signing in to your Apple Account using a private web browser.

Clear browser data

If the above troubleshooting tips don't work, try signing in to your Apple Account on another device. If it works, the problem is with your browser, not Apple. So clear your browser's data and cache, and sign in again.