Common Causes of Late Deliveries (And How to Avoid Them)

Lack of Clarity and Coordination

For a delivery service to avoid countless inefficiencies, which could lead to not only delays but even lost or damaged shipments, it is crucial that everyone has clear visibility throughout the supply chain and pivotal players like dispatchers and drivers are coordinated.

Such problems tend to arise when courier services do not adopt route planner software. With a route planning app, both couriers and customers can be kept updated about orders in real-time.

Routes can be optimized for the greatest efficiency, which includes locating all stops on a route, taking things like real-time traffic congestion into consideration, and monitoring drivers.

If your business handles deliveries directly, check out this list of the best delivery route planner apps to ensure you avoid late deliveries via a lack of clarity and coordination.

Not Having the Correct Documents at Customs

If goods are crossing international borders, they need to have the correct accompanying documentation. Without it, there can be major issues at customs, resulting in delayed deliveries.

It is vital that your company or the courier service you use issues the correct paperwork if you want to avoid this scenario. Sometimes, not having accurate documentation can even result in vehicles not being allowed to cross the border, so do not underestimate how important this common cause for late deliveries is.

Wrong or Incomplete Addresses

Another common cause of delays is package labels containing incomplete or outdated addresses. That can result in the driver taking ages to locate the correct address or the goods not being delivered at all.

By using delivery software, you can automatically check that addresses are complete and correct before items are sent out for delivery.

Vehicle Breakdowns

Unfortunately, vehicle breakdowns will inevitably happen now and then. Unless you have a plan in place for such an eventuality, the deliveries will be delayed. If you run your own courier service, one thing you can do to lessen the number of breakdowns is to ensure all the drivers inspect their vehicles appropriately before beginning their shifts.

When breakdowns do occur, with the latest web-based tracking technology, dispatchers can immediately be notified of the breakdown and the nearest driver can be sent out to relay all of the packages that still need to be delivered.

When you use the best route planning software, such logistics become much simpler and you avoid delays.

A Sudden Increase in Shipments

When a business receives a sudden unexpected increase in orders, it can be very difficult to meet the demand and get deliveries out in time if the company is not prepared. The situation most commonly occurs in the run-up to Christmas.

By using excellent route management software, you can effectively distribute the correct number of vehicles and drivers for the most efficient routes during busy periods and ensure goods are delivered on time.

Adverse Weather Conditions

Lastly, one common reason for late deliveries is adverse weather conditions. Delivery drivers obviously must stay safe when driving. In bad weather, speed limits could be put in place and roads could be shut down, all of which can result in late deliveries.

Unfortunately, this is one issue that cannot be avoided. However, by providing customers with the ability to track their orders in real-time, you can ensure you avoid frustrated and angry customers.

The vast majority of customers will be understanding of bad weather delaying deliveries, especially when they are kept updated in real-time.