How to fix when Chromebook touch screen is not working

When the Chromebook touch screen stops working, the cause could be simply a dirty screen, an accidentally activated setting, or a basic software problem.

One of the great things about Chromebooks is that if all methods fail, restoring factory settings (powerwash) will often get everything back on track. However, that's the last resort, so let's start from the following simple things.

What causes the Chromebook touch screen to stop working?

Chromebooks are designed for ease of use and repair. In case the touch screen stops working, some of the problems that can be applied are quite easy remedies to solve.

Chromebooks are designed for ease of use and repair

Here are the most common reasons that Chromebook touchscreens stop working:

1. Dirt or debris stuck on the screen : If the screen is dirty, the touch screen function may not work. The same is true if your hands are dirty or wet.
2. System settings : The touch screen may be accidentally disabled, in which case you can fix the problem by turning it back on.
3. Software problems : Most Chromebook software problems can be resolved through a basic hardware reset or factory reset.
4. Hardware problem : Touch screen digitizer or other hardware may have failed.

How to fix Chromebook touch screen errors not working

If you're trying to get your Chromebook touch screen to work, there are some fairly easy steps you can take, without requiring any special technical expertise or tools. Measures start from making sure the screen is not dirty, verify that the screen is not turned off, then finally try a basic reset and factory reset, which can fix most problems. Chromebook.

To fix your Chromebook touchscreen, follow these steps:

1. Clean the screen

Turn off your Chromebook and completely clean the screen with lint-free cloth. The steps are similar to cleaning the iPad screen. Carefully remove any dirt or debris and wipe dry if there is any liquid on it.

If the screen is really dirty, you can use a cleaning solution specifically designed for LCD and microfiber cloths. Use as little liquid as possible and avoid dripping onto the keyboard or letting cleaning liquid drip down the back of the screen. Finish by completely drying the screen with another microfiber cloth.

Tip : Never use any cleaning product including ammonia, ethyl alcohol, acetone or any other product, not designed for use with Chromebook touchscreens.

Turn off your Chromebook and completely clean the screen with lint-free cloth

2. Clean and dry your hands

Before retrying the touch screen, make sure your hands are clean and dry. If your hands are not clean or wet, the touch screen may not work properly.

If you have a stylus on the touch screen, check if it works.

3. Make sure the touch screen is not turned off

Chromebooks have the option to turn on and turn off the touch screen. If this setting is accidentally enabled, the touch screen will stop working until you turn it back on.

To activate Chromebook touch screen switching, press Search+ Shift+ T.

This conversion feature is not available on all Chromebooks and you may have to navigate to chrome: // flags / # ash-debug-shortcuts and enable debugging keyboard shortcuts to use it.

4. Hard reset Chromebook

If the touch screen still does not work, perform a hard reset. This is different from closing the device or pressing the power button.

To hard reset a Chromebook:

1. Turn off the Chromebook.
2. Press and hold refresh key + power button.
3. Release the refresh key when the Chromebook boots up.

To hard reset your Chromebook tablet:

1. Press and hold volume up + power button.
2. Wait 10 seconds.
3. Release the buttons.

5. Reset your Chromebook to factory settings

If the touch screen still does not work, the next step is to completely reset the screen to factory settings. This process is called powerwash and it will delete all local data, so make sure all local files have been backed up to Google Drive.

If your touch screen still doesn't work after going through the whole powerwash process, it's probably time to take your Chromebook to a specialist. You may be experiencing a hardware failure that requires a technician to diagnose and replace the touch screen digitizer or another related component.