How to fix error 0x80280013 when logging in Windows Picture 2
Restart your computer to see if the problem is fixed or not.
You can also follow the instructions in the video below to uninstall a Windows update:
2. Delete Ngc . folder
As mentioned above, there are many ways to log in to your Windows computer. But if you use a PIN code, your computer will create a separate folder to store all PIN related information. This folder is named Ngc.
However, sometimes the Ngc folder is corrupted and it makes you unable to log in to the computer. To solve this, you need to delete all the content inside the Ngc folder. Here's how to do it:
Note: You need to use an account with admin rights to be able to access and delete the Ngc folder.
Press the shortcut Win + R to open Run then copy / paste the following path into Run and then click OK.
Right-click the Ngc folder and select Delete in the context menu.
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Now try to restart the computer and log in to Windows to see if the error is fixed or not.
3. Adjust TPM settings
The Trusted Platform Module (TPM) uses encryption keys to keep your computer safe. If you want to use a PIN to sign in to Windows, you must enable TPM. Here's how to turn it on:
Press Windows + R to open Run then type tpm.msc and press Enter.
In the TPM management window, click the Action tab in the upper bar and select Prepare the TPM from the context menu.
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Restart the computer to save the changes.
Don't worry if the Prepare the TPM option is grayed out and cannot be selected because it means TPm is already enabled on your computer.
4. Disable Fast Startup
Most boot or logon problems are usually fixed by disabling Fast Startup, which makes the computer start up faster. There are many ways to disable Fast Startup on Windows but this is the simplest way:
Open Control Panel and go to System and Security > Power Options .
Click Choose what the power button does in the left pane.
Click Change settings that are currently unavailable .
Uncheck Turn on fast startup under Shutdowns settings .
Click Save changes .
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So Fast Startup has been turned off. Please restart your computer and try to log in again.
5. Enable convenient PIN login
The convenient PIN sign-in feature in Group Policy allows you to decide which users are allowed to log in with a PIN. If this feature is disabled, there is no way you can sign in with a PIN.
You can enable this feature by following these instructions:
Open Run then type gpedit.msc and press Enter.
Navigate to Local Computer Policy > Computer Configuration > Administrative Templates > System > Logon .
Find and double-tap Turn on convenience PIN sign-in .
Click Enable and click Apply > OK .
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If you cannot open the Group Policy Editor, you are probably using Windows Home edition. At that time, use other solutions to fix error 0x80280013.
6. Enable the IPsec Policy Agent service
The next solution that you can try is to enable the IPsec Policy Agent service. Here's how:
Open the Start Menu, type Service in the search bar and press Enter.
Find and double-click the IPsec Policy Agent service .
Click the arrow in the drop-down menu of the Startup type section and then select Automatic.
Click the Start button in the Service status section.
Click Apply > OK to save the changes.
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7. Reset PIN
If you still get the error 0x80280013, there is no other way but to reset the PIN. You can do it by following the instructions below:
Open Settings by pressing the shortcut Win + I .
Select Accounts in the left pane.
Select Sign-in options under Account settings .
Select the drop-down icon next to PIN (Windows Hello) .
Click the I forgot my PIN link .
Click Continue.
Enter the code sent to your email.
Set up a new PIN .
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Above are some solutions you can apply to fix Windows login error 0x80280013. Good luck!