Fix Some Errors When Using Password Reset Wizard

To fix the error "an error occurred while the wizard was attempted to set the password for this user account", you must activate the Admin account and proceed to reset the password again.

To activate Admin account, follow the steps below:

1. Click Start and type cmd into the Search Start box.

2. Next on the search results list, right-click Command Prompt and select Run as administrator .

3. If the User Account Control message appears, click Continue.

4. On the Command Prompt window, enter net user administrator / active: yes and press Enter.

5. Enter net user administrator > then press Enter.

Note: Replace with the password you want to set up an Admin account.

6. Enter exit and press Enter.

7. Finally log off your current user account.

Note:

- By default Admin account can be used in an emergency. Do not use this account for daily activities.

- After you have reset the password, proceed to disable this Admin account.

Refer to some of the following articles:

• Instructions for creating Password Reset Disk on Windows 8

• Create Windows Password Reset Disk on Windows 7 with USB Flash Drive

• Create Password Reset Disk with USB Flash Drive on Windows 10

Good luck!