In Outlook 2007, go to Tools and select Account Settings.
Figure 6: Creating User Account and Mailbox through Exchange Management Shell
Once the account and mailbox are set up, we need to allow Ann, Bob and Carol to access the mailbox so that it can be opened as an additional mailbox in their Outlook profiles and beyond that send an email to It appears that the source sent is info@neilhobson.com. To do that, we can use the Exchange Management Shell and now use the Add-MailboxPermission command. The full command used is:
Add-MailboxPermission –Identity Info –User Ann –AccessRights FullAccess
This command is shown in Figure 7.
Figure 7: Adding permissions for Mailbox
This command allows Ann to have full access to the Info mailbox. You need to run the same command or times, when specifying Bob and specifying Carol. If you have many users to add, the other possible method used here is to use the array below.
$ FullAccessUsers = 'Ann', 'Bob', 'Carol'
ForEach ($ SingleUser in $ FullAccessUsers) {Add-MailboxPermission –Identity Info –User $ SingleUser –AccessRights FullAccess}
With the array method, you can see that the $ FullAccessUsers array is defined with aliases for each user we want to provide access to. Then the $ SingleUser variable will be assigned to each username in the array in turn. The value of each username will then be shown in the Add-MailboxPermission command via the $ SingleUser variable. You can use array methods in many ways within the Exchange Management Shell.
Now Ann, Bob, and Carol have full mailbox access terms for the new mailbox, they can add Info mailbox as an additional mailbox to their Outlook profile and access the contents within the mailbox. this. There are full instructions on how to do that using Outlook 2007. This is what needs to be done for Ann, Bob and Carol.
In Outlook 2007, go to Tools and select Account Settings.
Figure 8: Account Settings Window
Figure 9: Changing the E-mail Account Window
Figure 10: Prepare an additional Mailbox
Figure 11: Completing an additional Additional Mailbox (Additional Mailbox)
Here, all you need to do is click OK in this window, and you'll return to the Change E-mail Account window from where you clicked Next and then Finish to return you to the Account Settings window. . Then you just need to click to return to Outlook.
Figure 12: Additional Mailbox in Outlook
In Figure 12 above, you will see up to three user folders created in the Tracking folder, each of which is used for each user. These directories allow users to save notifications for the purpose of rechecking the process. For example, the email currently requesting removal of a 'jammed printer' is read by Ann. When Ann read the email and solved Ann's problem, she can copy the message from the mailbox folder to her own personal folder 'Ann' located in the Tracking folder. When replying to messages in a shared mailbox, note that the reply will be automatically filled in to appear the original address from the Info mailbox instead of Ann's personal account, as shown in Figure 13.
Figure 13: Reply from a Shared Mailbox
Conclude
Over the two parts of this article, we have introduced two methods to allow access to a shared email address, with the ability to reply using this address. The first method used distribution lists and the second method used shared mailboxes. In either of these methods, any method can work well in your organization, but take a moment to evaluate both and choose the most appropriate option for your organization.