How to fix the error that can't send videos via Messenger

The error of not sending videos on Messenger can be caused by many different reasons. Therefore, we need to determine the cause of the above error to come up with the most effective way to handle it.

1. Due to inappropriate video format

Inappropriate video format is also a cause of the error of not sending videos on Messenger . Because currently Facebook only prioritizes supporting sending videos in MP4 or MOV format. Therefore, when you send a video in a format other than the two above, you will get an error.

How to fix: For this reason, you just need to check the format of the file and convert it to MP4 or MOV format. The way to convert the file format is to visit the video-converter.com website and follow the instructions. Proceed as follows:

Step 1: First, visit the video-converter website here -> Click Open File to open the folder containing the video to be converted.

Step 2: Next, you select the video to convert to the format -> select convert -> select Download to download the video with the new format.

2. 4G or Wi-Fi network error

The second cause of video failure on Messenger is a Wi-Fi or 4G network error.

How to fix: With this cause, you just need to check the network quality again. Try changing the network and sending the video to see if it works.

3. Because the video size is too heavy

Another common reason for the error of not sending videos on Messenger is because the video size is too heavy. Because Facebook's policy only allows users to send videos up to 25MP. So you can rezise that video or cut it into small videos so that the size is less than 25MP.

So, I have just shared with you the causes and how to fix the error of not sending videos via Messenger . Thank you for reading the article. Good luck.

Lesley Montoya

Update 14 December 2021