What Samsung said after its smartphone series crashed

Samsung got the answer after a large number of users reported tech forums that their smartphones were suspended with black screens, characters were mutilated, and restarted indefinitely.

According to GizChina , Samsung said the cause is being actively investigated and corresponding solutions will be provided as soon as possible. In a response on Weibo, Samsung said that the company is currently actively investigating the reason and will provide corresponding solutions as soon as possible.

Later, some Chinese bloggers reported that some Samsung phone operating systems collapsed on May 23 due to an error in an old version of the lock screen application, which was caused by the lunar calendar, which was a April profit. leap calendar, if the Calendar app is not updated in time, it may cause the system to calculate the time incorrectly, causing system errors and crashes.

For those affected by the problem, some users said that users could back up their data and perform either of the following steps:

- Update the Calendar application in the system application promptly.

- Temporarily turn off automatic updates of system updates.

Another blogger shared a solution to troubleshoot Samsung phones. He suggested restarting the phone, double clicking on the power button to enter the image view interface. Then, pull down the notification bar, click the Settings button, search for Time and change the date to a previous month. If the notification bar cannot be pulled down, users can take a photo and click to view it, swipe down and click the gear icon to enter settings. Users need to turn off automatic date updates for the lock screen.

This blogger confirms this action will work and suggest users to use it temporarily and wait until Samsung fixes the error.

Meanwhile, in the Vietnamese market, Samsung said: "Samsung recorded information on the problem that appeared on some Galaxy devices. In July of1919, our Research & Development department was prepared. and quickly solve this problem in advance with a software update that is available to all Galaxy smartphone users.We encourage users to regularly update software and applications to the session. The latest version. If users still encounter the above problem, please contact the hotline 1800 588889 for further instructions or users just need to bring the device to a service center, will be supported for free. "