How to Clear Printer Queue in Windows
Method 1 of 2:
Clearing the Queue
- Click the Start
- Click Settings
- Click Devices. It's the second icon at the top of the window.
- Click Printers & scanners. It's in the left column.
- Click the printer. Connected printers appear in the right panel under 'Printers & scanners.' Two buttons will appear beneath the printer's name.
- Click Open queue. A list of pending print jobs will appear.
- Right-click a document you want to remove from the queue. A context menu will appear.
- Click Cancel. This removes the document from the queue.
- Repeat for other documents you want to cancel.
- To cancel all documents at once, click the Printer menu at the top-left corner of the window, then select Cancel All Documents.
- If the files stay in the queue even after you've canceled them, try restarting the computer.
- If clearing the queue does not resolve your print queue issues, see Restarting the Print Spooler Service.
Method 2 of 2:
Restarting the Print Spooler Service
- Open the Windows Search bar. It's either a magnifying glass or a circle to the right of the Start
- Type services.msc and press ↵ Enter. This opens the 'Services' window.
- Scroll down and right-click Print Spooler. It's in the right panel. A context menu will appear.
- Click Stop. Now that the queue is stopped, you can clear the documents.
- Go back to the Windows Search bar. Don't close the Services window, as you'll need it again in a few moments. Just click the search icon (or the search bar, if it's permanently in your taskbar).
- Type %systemroot%System32spoolprinters and press ↵ Enter. A folder will appear.
- Select all files in the folder. To do this, click a blank area inside the folder, then press Ctrl+A.
- Press the Del key on the keyboard. This clears the print queue, and you can close this folder window.
- Return to the 'Services' window. You can do this by clicking Services in the taskbar, or by pressing Alt+Tab ↹ until you get back to it.
- Scroll down and right-click Print Spooler again.
- Click Start. The print queue should now be completely clear.
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