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How to Recover an iTunes Password on PC or Mac

This wikiHow teaches you how to reset your iTunes account password when you're using a computer. You can either answer your Apple ID security questions or request a password reset email. Go to https://secure.store.apple.com/shop/account/...

Using a Password Reset Email

  1. How to Recover an iTunes Password on PC or Mac Picture 1How to Recover an iTunes Password on PC or Mac Picture 1
    Go to https://secure.store.apple.com/shop/account/setup/start in a web browser. You can reset your iTunes account password using this website.
  2. How to Recover an iTunes Password on PC or Mac Picture 2How to Recover an iTunes Password on PC or Mac Picture 2
    Click Forgot Apple ID or password?. It's below the login fields.
  3. How to Recover an iTunes Password on PC or Mac Picture 3How to Recover an iTunes Password on PC or Mac Picture 3
    Enter your email address. Use the address associated with your Apple ID/iTunes account.
  4. How to Recover an iTunes Password on PC or Mac Picture 4How to Recover an iTunes Password on PC or Mac Picture 4
    Type the code from the image. This is just to prove you're not a robot.
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    Click Continue. It's at the bottom of the page.
  6. How to Recover an iTunes Password on PC or Mac Picture 6How to Recover an iTunes Password on PC or Mac Picture 6
    Select I need to reset my password.
  7. How to Recover an iTunes Password on PC or Mac Picture 7How to Recover an iTunes Password on PC or Mac Picture 7
    Click Continue.
  8. How to Recover an iTunes Password on PC or Mac Picture 8How to Recover an iTunes Password on PC or Mac Picture 8
    Select Get an email. This option will send a password reset link to your email address.
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    Click Continue.
  10. How to Recover an iTunes Password on PC or Mac Picture 10How to Recover an iTunes Password on PC or Mac Picture 10
    Open the email message from Apple. The sender is 'appleid@id.apple.com.'
  11. How to Recover an iTunes Password on PC or Mac Picture 11How to Recover an iTunes Password on PC or Mac Picture 11
    Click Reset now in the message. This re-opens your web browser to the password reset page.
  12. How to Recover an iTunes Password on PC or Mac Picture 12How to Recover an iTunes Password on PC or Mac Picture 12
    Follow the on-screen instructions to reset your password. Once your password is reset, you can enter it in iTunes the next time you're prompted to do so.

Answering Security Questions

  1. How to Recover an iTunes Password on PC or Mac Picture 13How to Recover an iTunes Password on PC or Mac Picture 13
    Go to https://secure.store.apple.com/shop/account/setup/start in a web browser. You can reset your iTunes account password using this website.
  2. How to Recover an iTunes Password on PC or Mac Picture 14How to Recover an iTunes Password on PC or Mac Picture 14
    Click Forgot Apple ID or password?. It's below the login fields.
  3. How to Recover an iTunes Password on PC or Mac Picture 15How to Recover an iTunes Password on PC or Mac Picture 15
    Enter your email address. Use the address associated with your Apple ID/iTunes account.
  4. How to Recover an iTunes Password on PC or Mac Picture 16How to Recover an iTunes Password on PC or Mac Picture 16
    Type the code from the image. This is just to prove you're not a robot.
  5. How to Recover an iTunes Password on PC or Mac Picture 17How to Recover an iTunes Password on PC or Mac Picture 17
    Click Continue. It's at the bottom of the page.
  6. How to Recover an iTunes Password on PC or Mac Picture 18How to Recover an iTunes Password on PC or Mac Picture 18
    Select I need to reset my password.
  7. How to Recover an iTunes Password on PC or Mac Picture 19How to Recover an iTunes Password on PC or Mac Picture 19
    Click Continue.
  8. How to Recover an iTunes Password on PC or Mac Picture 20How to Recover an iTunes Password on PC or Mac Picture 20
    Select Answer security questions. It's the second option. This selection allows you to answer the questions you configured when you first set up your Apple ID.
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    Click Continue.
  10. How to Recover an iTunes Password on PC or Mac Picture 22How to Recover an iTunes Password on PC or Mac Picture 22
    Enter your birthday in 01/01/1990 format.
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    Click Continue. Once your birthday is verified, two questions will appear.
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    Enter the answers for both questions.
  13. How to Recover an iTunes Password on PC or Mac Picture 25How to Recover an iTunes Password on PC or Mac Picture 25
    Click Continue. As long as the answers are correct, you'll be redirected to the password reset page.
  14. How to Recover an iTunes Password on PC or Mac Picture 26How to Recover an iTunes Password on PC or Mac Picture 26
    Follow the on-screen instructions to reset your password. Once your password is reset, you can enter it in iTunes the next time you're prompted to do so.
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