How to Recover an iTunes Password on PC or Mac

Answering Security Questions

1. 

   Go to https://secure.store.apple.com/shop/account/setup/start in a web browser. You can reset your iTunes account password using this website.

2. 

   Click Forgot Apple ID or password?. It's below the login fields.

3. 

   Enter your email address. Use the address associated with your Apple ID/iTunes account.

4. 

   Type the code from the image. This is just to prove you're not a robot.

5. 

   Click Continue. It's at the bottom of the page.

6. 

   Select I need to reset my password.

7. 

   Click Continue.

8. 

   Select Answer security questions. It's the second option. This selection allows you to answer the questions you configured when you first set up your Apple ID.

9. 

   Click Continue.

10. 

    Enter your birthday in 01/01/1990 format.

11. 

    Click Continue. Once your birthday is verified, two questions will appear.

12. 

    Enter the answers for both questions.

13. 

    Click Continue. As long as the answers are correct, you'll be redirected to the password reset page.

14. 

    Follow the on-screen instructions to reset your password. Once your password is reset, you can enter it in iTunes the next time you're prompted to do so.