How to Recover an iTunes Password on PC or Mac
This wikiHow teaches you how to reset your iTunes account password when you're using a computer. You can either answer your Apple ID security questions or request a password reset email. Go to https://secure.store.apple.com/shop/account/...
Using a Password Reset Email
- Go to https://secure.store.apple.com/shop/account/setup/start in a web browser. You can reset your iTunes account password using this website.
- Click Forgot Apple ID or password?. It's below the login fields.
- Enter your email address. Use the address associated with your Apple ID/iTunes account.
- Type the code from the image. This is just to prove you're not a robot.
- Click Continue. It's at the bottom of the page.
- Select I need to reset my password.
- Click Continue.
- Select Get an email. This option will send a password reset link to your email address.
- Click Continue.
- Open the email message from Apple. The sender is 'appleid@id.apple.com.'
- Click Reset now in the message. This re-opens your web browser to the password reset page.
- Follow the on-screen instructions to reset your password. Once your password is reset, you can enter it in iTunes the next time you're prompted to do so.
Answering Security Questions
- Go to https://secure.store.apple.com/shop/account/setup/start in a web browser. You can reset your iTunes account password using this website.
- Click Forgot Apple ID or password?. It's below the login fields.
- Enter your email address. Use the address associated with your Apple ID/iTunes account.
- Type the code from the image. This is just to prove you're not a robot.
- Click Continue. It's at the bottom of the page.
- Select I need to reset my password.
- Click Continue.
- Select Answer security questions. It's the second option. This selection allows you to answer the questions you configured when you first set up your Apple ID.
- Click Continue.
- Enter your birthday in 01/01/1990 format.
- Click Continue. Once your birthday is verified, two questions will appear.
- Enter the answers for both questions.
- Click Continue. As long as the answers are correct, you'll be redirected to the password reset page.
- Follow the on-screen instructions to reset your password. Once your password is reset, you can enter it in iTunes the next time you're prompted to do so.
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