How to Unlock Your Browser

Your browser may display a 'This browser has been locked' message if your computer has been infected by malware that deceptively poses as the FBI. The malware will instruct users to pay a fee to have their Internet browser unlocked, but...

Method 1 of 3:

Unlocking Your Browser in Windows

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Right-click on the Windows taskbar located on your desktop.
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Click on 'Start Task Manager.' The Task Manager window will display on-screen.
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Click on the Processes tab, then click on 'Show processes from all users.'
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Click on the process currently being ran by your Internet browser. For example, if you are using Google Chrome as your browser, click on 'chrome.exe.'
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Select 'End Process' from the floating menu displayed on-screen.
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Click on 'End Process' again when asked to confirm that you want to end the process.
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Click on 'Yes' to end the process. The next time you launch your browser, it will no longer be locked.^{[1] X Research source}

Method 2 of 3:

Resetting Your Browser on Mac OS X

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Click on 'Safari' and select 'Reset Safari.'
1. If using Firefox, click on 'Help > Troubleshooting Information > Reset Firefox.'
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Verify that all items are checked within the Reset dialog box and click on 'Reset.' Your browser will restore back to default settings, and will no longer be locked.^{[2] X Research source}

Method 3 of 3:

Force Quitting Your Browser on Mac OS X

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Press the Command, Option, and Escape keys all at the same time on your Mac computer. The Force Quit window will display on-screen.
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Select the browser that is being locked by the malware program and click on 'Force Quit.' Your browser will stop running, and will no longer be locked.

click browser process reset

Marvin Fry

Update 24 March 2020

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