How to Fix App Download Errors on Microsoft Store

Change the date and time settings on your computer

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Open the search bar on your computer. On Windows 10, just click the search bar in the Start menu.

On Windows 8, hold down the key ⊞ Winand press W.

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Enter "Date and Time" in the search bar.

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Click the "Date and Time" option at the top of the search menu.

On Windows 8, click "Change the Date and Time" below the search field.

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Click "Change the Date and Time". The option is in the "Date and Time" menu.

You must log in with an administrator account to change these settings.

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Customize date and time settings. These information reflect the current date and time in your time zone.

You can also click "Change time zone." to change the time zone settings.

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Click "OK". Date and time have been updated!

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Open the search bar on your computer again.

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Type "Store" in the search bar.

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Click the "Store" icon when it appears.

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Click the down arrow to the left of the search bar.

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Review downloads. If the issue is due to date/time settings, downloads should work again!

Update existing applications

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Open Microsoft Store.

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Click your profile icon to the left of the search bar.

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Click "Downloads and Updates".

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Click the "Check for Updates" button. Options in the upper right corner of the Store app.

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Wait for the updates to load. Depending on the number of applications that need to be updated, this process may take a few minutes.

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Return to the application download page. If current app downloads are backing up, those apps will continue downloading.

Sign out of Microsoft Store

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You need to make sure the Store app is open.

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Click your account icon to the left of the search bar. If you have a photo associated with your Windows account, the photo will appear here; otherwise, the icon will appear as a human silhouette.

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Click the account name. The option is at the top of the results drop-down menu.

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Click the account name in the pop-up window.

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Click "Sign out" under your name. You'll be signed out of the Store app.

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Click the account icon again.

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Click "Sign in".

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Click the account name at the top of the pop-up menu.

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Enter your password or PIN when asked. You'll sign back into the Store app.

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Check the downloads tab. If signing out and back in fixes the problem, downloads will resume!

Reset Store cache

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Close the Microsoft/Windows Store app.

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Hold down the ⊞ Win+ key R. The "Run" application will open.

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Enter "wsreset" into Run. You can also type directly into the Start menu search bar to access the "Windows Store Reset" program.

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Click "OK".

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Wait for the Command Prompt window to close. The Store app will then open with an empty cache.

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Check the downloads tab. If caching was the cause, your items should have reloaded normally!

Isabella Humphrey

Update 23 June 2024