Fix Remote Access Service problems

In this article, I will show you the simple solutions to fix Remote Access Service problems.

Introduce

If you've ever used Remote Access Services, you'll know that configuration wizards are quite useful in simplifying complex installations. Although Microsoft is said to have done a great job in this regard, in fact it is sometimes a double-edged sword. When things don't work as expected, troubleshooting the problem here is not easy at all because the Remote Access Service work is hidden behind its surface. However, the solution to overcome such problems is quite simple if you know the right direction. In this article, we will show you some issues related to Remote Access Service and how to fix them.

Users cannot access the network

The most common problem that I want to introduce to you regarding Remote Access Service is that users connect to RRAS servers from their computers and cannot access the network. It can be said that this is one of the most complex problems because it is like diagnosing problems with someone's home computer.

If you want to diagnose and fix the problem through the phone system, troubleshooting can take hours and besides, the user must be at home to help you troubleshoot the computer. their personal. This must be nothing interesting because no one wants to call to support users when they come home at the end of the working day.

On the one hand, if your users bring their computers to the office so you can fix the problem quickly and can even do it during the day's administrative work instead of It takes personal time, but the problem is that your users still have to hang around with you all the time.

For a diagnostic process, generating the most unpredictable error is impossible to connect to the network when they connect to the RRAS server. We can point out a situation that has been encountered by a user's home computer that has been infected with the virus and the problem that arises further in that situation is that the child in the family of that user has changed Change TCP / IP stack. Both of these situations were very laborious in overcoming.

The first thing I recommend is to train users to map a 'network drive', then how to use that mapped drive to manipulate their files. There are a lot of situations here, especially for older versions of Windows operating systems with a situation where you cannot browse the network but still see the network drive.

There is one more problem you can do to fix the problem is to instruct users to change their workgroup settings. Why this is because most buyers of computers in which a computer is connected to the computer are usually configured by default with the workgroup name pre-named WORKGROUP. However, networks in companies use different namespaces for these workgroups. Therefore, just discovering the error in this naming will help you overcome the problem of browsing the user's network.

Fix the dial-up problem on the remote access server

The second problem that I will show you about Remote Access Service is that the user wants to dial into Remote Access Server but cannot establish a connection. In this situation there are also some problems that cause it.

In our experience, we used Remote Access Services as a means to allow remote users to dial into the corporate network. In such situations, using Remote Access Services and dialing to connect is also a way to use when there are no broadband connections in those areas.

There are indeed remote areas where only phone lines are not qualified to transmit high-speed data. With some offices built long ago, it is not an exception to this situation.

Problems with the quality of such a line always need a tip. In some cases, the problem can be overcome by installing filters between the phone line and the modem because these filters will filter the transmission noise.

If you want to establish a connection in a rural area, or if the phone line leads to a building where you want to design an outdated network, then obviously you will not be able to get a good connection.

If you've ever used the Remote Access Services console, you'll probably see no mechanism to diagnose connectivity issues. However, there are still some useful diagnostic tools in Control Panel.

If you have problems setting up a connection using a modem, then the first thing you have to do is narrow that down to the client or server. This is very easy to do because if the problem exists on the server, the other machines dial up the server, and the problem will be the same, the problem will be caused by the server.

Before deciding whether the problem belongs to the client, you must observe whether the server uses multiple phone lines. If the server uses multiple phone lines, you should perform some tests to see if the other client can dial and establish a connection to the same phone line that the other machine cannot.

One thing you should use in this case is whether the connection has worked reliably in the past or not. If the connection is always reliable and randomly refuses to do so, the problem may be due to several other reasons.

One possible reason for this is that the phone company is providing in the region. The problem will arise if you still use the frequency dial type.

Another problem is that electrical surges can damage the modem. Even without heavy rain or thunderstorms. While this variation is often not strong enough to damage the phone, they can damage a modem; Especially if the connection to the modem does not use shock absorbers. The easiest way to test this condition is to change the modem and establish a connection.

Conclude

In this article, I have shown you some simple solutions to overcome some of the complex issues with Remote Access Service and wish you success.