Steps to fix camera not working on Microsoft Teams

If the camera is not working with Microsoft Teams, in this guide you will find several ways to fix this problem on Windows 10.

How to fix Microsoft Teams camera not working by configuring settings

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To configure camera settings on Teams, do the following:

Step 1: Open Microsoft Teams

Step 2: Click Profile in the upper right corner

Step 3: Select Settings

Step 4: Click on Devices

Step 5: In the Camera section, choose the right camera máy

Step 6: Confirm with the preview to make sure the camera is working

After completing the steps, call someone in your contacts to make sure the camera is working.

How to fix Microsoft Teams camera not working by enabling privacy settings

1. If Microsoft Teams can't access the camera, Windows 10 security settings may be causing the problem

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To allow Teams access to the camera on Windows 10, perform the following steps:

Step 1: Open Settings

Step 2: Select Privacy

Step 3: Select Camera

Step 4: In the Allow access to the camera on this device section, Camera access for this device is on will be displayed, click the Change button

Step 5: In the Allow apps to access your camera section, switch to turn it on

Step 6: In the Allow desktop apps to access your camera section, switch to enable

After completing the steps, the application has access to the webcam

2. If the camera has a built-in microphone, you may also have to allow Teams access to the audio

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To allow Microsoft Teams to access the microphone, perform the following steps:

Step 1: Open Settings

Step 2: Select Privacy

Step 3: Select Microphone

Step 4: In the section Allow access to the microphone on this device, appear Microphone access for this device is on -> select Change

Step 5: In the Allow apps to access your microphone section, switch to turn it on

Step 6: In the Allow desktop apps to access your microphone section, switch to turn on

In addition, anti-virus software and other security applications can also prevent Teams from accessing the camera, so you need to disable Webcam protection in these software and applications or check the support website. their support for details on configuring security settings for camera access.

How to fix Microsoft Teams camera not working by allowing apps to access add-ons

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To allow the Teams add-on to access peripherals, perform the following steps:

Step 1: Open Microsoft Teams

Step 2: Click Profile in the upper right corner góc

Step 3: Select Settings

Step 4: Select App permissions

Step 5: Slide the Media button (Camera, microphone, speakers)

How to fix Microsoft Teams camera not working by updating app

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To check for updates on Microsoft Teams, follow these steps:

Step 1: Open Microsoft Teams

Step 2: Click Profile in the upper right corner góc

Step 3: Click Check for updates

Step 4: Close the Teams app

Step 5: Reopen the Teams app

After you complete the steps from the app settings, make sure the camera is working on the Device page. You can also make calls to someone to make sure the camera is on.

How to fix Microsoft Teams camera not working by reinstalling the app

1. Uninstall Teams

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To uninstall Teams, follow these steps:

Step 1: Open Settings

Step 2: Select Apps

Step 3: Select Apps & features

Step 4: Select the Microsoft Teams app

Step 5: Select Uninstall

Step 6: Click Uninstall again to uninstall

2. Install Teams

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Step 1: Open Microsoft Teams

Step 2: Click Download Teams

Step 3: Double-click the downloaded file to launch the installer

How to fix Microsoft Teams camera not working by updating driver

1. Update camera driver

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To update the webcam driver on Windows 10, do the following:

Step 1: Open Settings

Step 2: Select Update & Security

Step 3: Click Windows Update

Step 4: Select View optional updates

Step 5: In the Driver updates section, check for a newer version of the camera driver

Note: If it has nothing to do with the camera, Windows Updates does not have updates for the device.

Step 6: Select Download & Install

If Windows Update doesn't have a newer update available for the drive, check your manufacturer's support website to download and install the most up-to-date version according to their instructions.

2. Reinstall the camera driver

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To uninstall and install the camera driver, use these steps:

Step 1: Open Start

Step 2: Search for Device Manager and click on the top result to open the app

Step 3: Select Imaging devices

Step 4: Right click on the webcam and select the option Uninstall device

Step 5: Click the Uninstall button

Note: If yes, you can also select the option Delete the driver software for this device to force the system to re-download the camera driver from Windows Update. However, if the driver is not listed on the Microsoft update server, you will need to download the driver from the manufacturer's support website.

Step 6: Select Actions

Step 7: Select Scan for hardware changes

3. Set the camera driver to the previous version

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Sometimes, manufacturers may release driver updates with bugs or compatibility issues. If the camera worked before the update, rolling back to the previous version may resolve the issue with Microsoft Teams.

To install the previous version of the camera driver on Windows 10, follow these steps:

Step 1: Open Open

Step 2: Search for Device Manager and click on the top result to open the app

Step 3: Select Imaging devices

Step 4: Right click on the camera and select the option Properties

Step 5: Click the Driver tab

Step 6: Select Roll Back Driver 

Note: If the option is greyed out, a backup copy of the previous version of the driver will no longer be available.

Step 7: Choose a reason to come back

Step 8: Select Yes

Step 9: Select Yes again

Step 10: Restart your computer

How to fix Microsoft Teams camera not working using web browser

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To start a meeting with Microsoft Teams on a web browser, follow these steps:

Step 1: Open Microsoft Teams on the web

Step 2: Sign in with your credentials

Step 3: Select Use the web app instead

Step 4: Select organization (if any)

Step 5: Select Continue

Step 6: Select Chat

Step 7: Select the contact on the right side

Step 8: Select Video call from the top right corner

Step 9: Select Allow in the notification to allow the browser to access the camera

Browser Permissions

While using the web version of Teams can be an alternative when troubleshooting issues with the desktop app, it's important to configure browser settings to make sure the camera and microphone works correctly.

Isabella Humphrey

Update 19 May 2021