How to fix 'Check your connection and try again' error on Google Play Store

As an Android user, surely you encounter application errors and some problems from the operating system many times. One of the most common errors in the application is the Google Play Store.

If you keep getting ' Check your connection and try again ' error in Play Store, Google Assistant or other apps, try the following methods to resolve the issue. The operations below are suitable for almost all popular Android versions.

Fix the date and time settings

To work properly, many applications require your device to set the date and time correctly.

You should check and correct the date and time settings.If this is not correct, follow these steps:

1. Open Settings , select System and select Date & time .
2. Enable both the Use network-provided time and Use network-provided time zone options .

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Your phone should now display the correct date and time.

If this doesn't work in the Google Play Store, correct the date and time for four years, open and turn off the Play Store, then use the automatic date and time option. This may help correct the error.

Delete the master file

Your device uses a file called master file to define how you connect to Internet services. Sometimes, this file crashes and makes many services unable to function properly on the phone, including the Google Play Store.

One way to get around this problem is to delete the master file from your device. The process not only will not cause any negative effects on the phone, but also has the ability to solve quite a lot of problems related to the application.

Follow these steps to delete the master file:

1. Install a free root app like Solid Explorer File Manager (you can install sideload on Android).
2. Open the app just installed, click on the menu on top, select the cog icon .
3. Enable the Show root storage option then go back to the main interface.
4. Select Root from the sidebar and open the etc folder on the right.
5. Find the hosts file and delete it.

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Change DNS Server

Sometimes the problem lies with the DNS servers and your device being unable to find the IP addresses. This will prevent you from accessing many online services.

The way to solve this problem is to change the DNS server. You can change this on Google Public DNS online anytime.

Here's how to set up a DNS server on your phone:

1. On the Settings> Wi-Fi Network> Wi-Fi , select the icon incisors next to Wi-Fi networks.
2. Select the edit icon at the top.
3. Expand Advanced options and select Static from the IP settings menu .
4. Enter 8.8.8.8 in DNS 1 and 8.8.4.4 in DNS 2 .
5. Enter the new IP address in the IP address box and select Save .

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Use other Google apps

Google Play Store shows a network check error because your phone cannot connect to Google's servers.

To resolve this issue, you can force the connection to Google servers using other Google apps on your phone. The method works out 50/50 but is well worth a try. Then, reopen the Google Play Store to see if it worked.

Clear the Google Play Store cache and data

Like other apps, Google Play Store stores data and cache on your device, deleting them can fix the above problem.

1. In Settings> Apps & notifications> Google Play Store on your device.
2. Select Storage & cache> Clear storage> Clear cache .

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This will reset all changes made in the Settings , you must re-adjust them the next time you use them.

Turn off VPN

VPN routes the Internet connection, and this can sometimes affect the Google Play Store phones and servers. If you use a VPN on Android, turn off the service, then open the Google Play Store.

Remove your Google account and sign in again

The error could be caused by an issue with the Google account. In this case, remove the Google account on your phone and re-add it.

This may solve some account issues, here's how:

1. Open Settings , select Accounts and find the Google account in the list.
2. Select Remove account in the next window.
3. Once the account is removed, go to Settings> Accounts and select Add account to re-add your Google account.

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Factory reset on the device

If the above error still cannot be solved, the last resort is a factory reset on the machine. This will delete all data including settings and apps. Almost all the errors on the device can be fixed this way.

Jessica Tanner

Update 28 December 2020