Fix scan errors that do not work on Windows 10

If HP, Canon, Epson or any other printer does not work on Windows 10, this post will tell you how to troubleshoot problems, problems and fix printer-related errors. At such times, you may see a message box Problem connecting to scanner . Upgrading to Windows 10 may also cause many devices to stop working, including scanners. You should not be disturbed because you are not the only one encountering this situation. The important thing is in fact there are many ways to troubleshoot and bring your scanner back to normal operation.

If you have problems with your scanner, in particular, there is a way to set everything up properly.

Fix scan errors that do not work on Windows 10

How to troubleshoot Epson scanner problems does not work on Windows 10
How to troubleshoot any scanner does not work on Windows 10
1. 1. Check Compatibility mode
2. 2. Check the Windows Services
3. 3. Run Hardware Troubleshooter
4. 4. Update the drivers for scanners

How to troubleshoot Epson scanner problems does not work on Windows 10

If your Epson scanner does not work, click the Start button , find the Epson folder , open the folder and select Epson Scan Settings . From here, click Network, then click Add and search for the IP address.

Now you need to double-click the IP address that appears, select Edit, rename it, and finally, click OK.

The tips above are especially useful for Epson scanners, and the following suggestions will help you fix the problem with any inactive scanner.

How to troubleshoot any scanner does not work on Windows 10

1. Check Compatibility mode

The first action is to make sure your scanner is not set to Compatibility mode . It may cause a big problem, so follow the instructions below to determine if your scanner is connected to Compatibility mode.

Right-click on your scanner icon, then select Properties from the menu. Click the Compatibility tab , then find the Run this program in compatibility mode option . You need to deselect, then click OK to activate.

2. Check the Windows Services

Fix scan errors that do not work on Windows 10 Picture 2

You will need to check the status of some required Windows Services. Launch the Run dialog box by pressing Windows + R key, then type services.msc and click OK.

The next step is to find Windows Image Acquisition (WIA) Service , right-click it, then select Properties. From here, it is important to make sure that the Startup Type is set to Automatic and Service Status is set to Running.

Finally, click the Apply button , then check to see if your scanner is working.

Meanwhile, you should also make sure that the DCOM Server Process Launcher, Shell Hardware Detection, Remote Procedure Call and RPC Endpoint Mapper are also started and set to Automatic.

3. Run Hardware Troubleshooter

Run Hardware and Devices Troubleshooter and see if that might help you. To run it, in the Start Search box , enter the following information and press Enter:

 msdt.exe / id DeviceDiagnostic

4. Update the drivers for scanners

Sometimes, Windows 10 may remove third-party drivers, then replace them with its generic drivers, after updating the operating system. Chances are, this is why your scanner is no longer working.

To manually update the scanner driver, you should visit the official website of the scanner brand you are using and find the driver download section. There you will find drivers for your specific scanner brand - a fairly easy task.

There are a number of free web driver updates available today that are designed to automatically update drivers. You can also look through them if you want.

See more:

Why the printer cannot print and how to fix it
Common printer errors and how to fix them
Fix simple errors on the printer

Windows 10 Fix Windows 10 errors

Samuel Daniel

Update 26 May 2019

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