If you know that specific malicious programs have compromised your computer, you can visit some antivirus sites and download a tool to remove them. However, here you will not be able to recognize any specific software. Unfortunately, your options are limited, but if you follow QuanTriMang.com's instructions below, you can protect your computer and files.
1. Call IT support
If you have an IT support unit, tell them immediately and follow their instructions.
2. Disconnect your computer from the Internet
Depending on the type of Trojan horse or virus that attacks your computer that an intruder may have access to your personal information and can use your computer to attack other computers. You can stop this activity by turning off Internet access. The best way to do this is to cancel the physical connection using a cable or telephone line, but you can also simply disable your network connection in other ways.
Restore computer when infected with Trojan or Virus Picture 13. Copy important files
At this point, you need to take some time to copy your files, this is a good idea at this time. If possible, you should copy all photos, documents, Internet favorites . and create them on a CD or save them in other external storage devices such as USB. Remember that these files will not be trusted when they are infected.
4. Install an antivirus program and scan your computer
Since your computer is infected with a dangerous program that you do not know. The safest method is to install an antivirus program from a safe source such as a CD-ROM. You will have to visit a nearby computer store or storage device to purchase the software. There are many choices but all of them should need to provide you with the necessary tools.
After you install the software, scan your entire computer. At first scan you will be excited to find dangerous programs. Ideally, the antivirus program will remove these dangerous files from your computer.
If this program succeeds in removing dangerous files or locating them, you can follow the precautions in Step 7 (listed below) to prevent other threats. In the unlikely event that anti-virus programs do not locate and remove dangerous files, you should follow the instructions in the next steps.
5. Reinstall the operating system
If the previous steps do not work for your computer, then you only need to reinstall the operating system. Although this action will lose all programs and files, it is a good way to make sure your computer is free from the dangers behind and the intruders' changes to your computer. . Before performing the reinstallation, you must be aware that all the programs and settings so that you can return to the computer as originally.
It is also necessary to reinstall antivirus software and apply any patches that are available. Look for previous articles of QuanTriMang that show you the '10 steps to protect your PC before connecting to the Internet' for more support.
6. Return the files
Restore computer when infected with Trojan or Virus Picture 2
ZoneAlarm software
If you make a CD in step 3, you can now return your files. Before placing these files on your computer you should scan them with safe anti-virus software to make sure they are not infected when returned to the computer.
7. Protect your computer
To prevent future hazards, you should follow these precautions:
Do not open attachments of unknown origin in emai.
Do not access links of unknown origin
Regularly update antivirus software
Use a firewall (You can turn on the firewall available in Windows or use free software like ZoneAlarm).
Update the Windows patches constantly by visiting http://windowsupdate.microsoft.com