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How to Fix Microsoft Store Downloading Problems

If your Windows computer's 'Store' app isn't properly downloading your apps, you have a few different solutions at your disposal, from changing your computer's date and time settings to resetting your store's cache. Open your computer's...

Part 1 of 4:

Changing Your Computer's Date and Time Settings

  1. images 1 of How to Fix Microsoft Store Downloading Problems
    Images 1 of How to Fix Microsoft Store Downloading Problems
    Open your computer's search bar. For Windows 10, simply click the Start menu search bar.[1]
    1. For Windows 8, hold down ⊞ Win and tap W.
  2. images 2 of How to Fix Microsoft Store Downloading Problems
    Images 2 of How to Fix Microsoft Store Downloading Problems
    Type "Date and Time" into the search bar.
  3. images 3 of How to Fix Microsoft Store Downloading Problems
    Images 3 of How to Fix Microsoft Store Downloading Problems
    Click the "Date and Time" option. This should be at the top of the search menu.
    1. For Windows 8, click "Change the Date and Time" below the search field.
  4. images 4 of How to Fix Microsoft Store Downloading Problems
    Images 4 of How to Fix Microsoft Store Downloading Problems
    Click "Change the Date and Time". You can find this option in the "Date and Time" menu.
    1. You must be an administrator to change these settings.
  5. images 5 of How to Fix Microsoft Store Downloading Problems
    Images 5 of How to Fix Microsoft Store Downloading Problems
    Adjust your date and time settings. These should reflect the current date and time as they pertain to your time zone.
    1. You can also click "Change time zone..." to alter your time zone settings.
  6. images 6 of How to Fix Microsoft Store Downloading Problems
    Images 6 of How to Fix Microsoft Store Downloading Problems
    Click "OK". Your date and time should now be up to date!
  7. images 7 of How to Fix Microsoft Store Downloading Problems
    Images 7 of How to Fix Microsoft Store Downloading Problems
    Open your computer's search bar again.
  8. images 8 of How to Fix Microsoft Store Downloading Problems
    Images 8 of How to Fix Microsoft Store Downloading Problems
    Type "Store" into the search bar.
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    Images 9 of How to Fix Microsoft Store Downloading Problems
    Click the "Store" icon when it appears.
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    Images 10 of How to Fix Microsoft Store Downloading Problems
    Click the downward-facing arrow to the left of the search bar.
  11. images 11 of How to Fix Microsoft Store Downloading Problems
    Images 11 of How to Fix Microsoft Store Downloading Problems
    Review your downloads. If the date/time settings were the problem, your downloads should now be active!
Part 2 of 4:

Updating Your Current Apps

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    Images 12 of How to Fix Microsoft Store Downloading Problems
    Open the Microsoft Store.
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    Images 13 of How to Fix Microsoft Store Downloading Problems
    Click your profile icon. You can find this to the left of the search bar.
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    Images 14 of How to Fix Microsoft Store Downloading Problems
    Click "Downloads and Updates".
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    Images 15 of How to Fix Microsoft Store Downloading Problems
    Click the "Check for Updates" button. This should be in the top right corner of your app store.
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    Images 16 of How to Fix Microsoft Store Downloading Problems
    Wait for the updates to apply. Depending on how many apps you have in need of updates, this may take a few minutes.
  6. images 17 of How to Fix Microsoft Store Downloading Problems
    Images 17 of How to Fix Microsoft Store Downloading Problems
    Return to the app download page. If your current apps were backing up the download process, these apps should now be downloading.
Part 3 of 4:

Signing Out of the Microsoft Store

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    Images 18 of How to Fix Microsoft Store Downloading Problems
    Make sure your Store app is open.
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    Images 19 of How to Fix Microsoft Store Downloading Problems
    Click your account icon to the left of the search bar. If you have a picture associated with your Windows account, it will appear here; otherwise, this icon will be a person's silhouette.[2]
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    Images 20 of How to Fix Microsoft Store Downloading Problems
    Click your account name. You can find this option at the top of the resulting drop-down menu.
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    Images 21 of How to Fix Microsoft Store Downloading Problems
    Click your account name in the pop-up window.
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    Images 22 of How to Fix Microsoft Store Downloading Problems
    Click "Sign out" below your name. This will sign you out of the Store app.
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    Images 23 of How to Fix Microsoft Store Downloading Problems
    Click your account icon again.
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    Images 24 of How to Fix Microsoft Store Downloading Problems
    Click "Sign in".
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    Images 25 of How to Fix Microsoft Store Downloading Problems
    Click your account name. You should see this at the top of the pop-up menu.
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    Images 26 of How to Fix Microsoft Store Downloading Problems
    Enter your password or PIN if prompted. Doing so will sign you back into the Store app.
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    Images 27 of How to Fix Microsoft Store Downloading Problems
    Check your downloads tab. If signing out and back in fixed your problem, your downloads should have resumed!
Part 4 of 4:

Resetting the Store's Cache

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    Images 28 of How to Fix Microsoft Store Downloading Problems
    Close your Microsoft/Windows store app.
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    Images 29 of How to Fix Microsoft Store Downloading Problems
    Hold down the ⊞ Win key and tap R. This will open the "Run" app.
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    Images 30 of How to Fix Microsoft Store Downloading Problems
    Type "wsreset" into Run. You can also type this into the Start menu's search bar to access the "Windows Store Reset" program.
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    Images 31 of How to Fix Microsoft Store Downloading Problems
    Click "OK".
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    Images 32 of How to Fix Microsoft Store Downloading Problems
    Wait for the Command Prompt window to close. Once it does so, your store app should open with a clean cache.[3]
  6. images 33 of How to Fix Microsoft Store Downloading Problems
    Images 33 of How to Fix Microsoft Store Downloading Problems
    Check your downloads tab. If the cache was the issue, your downloads should have resumed!
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