Zalo Cannot Read Old Data, What to Do?

Are you experiencing a situation where Zalo cannot read old data and don't know how to fix it? TipsMake's solution may be useful for you in this case, find out!

Zalo is a cross-platform messaging application where you can download the software for your phone, computer or use Zalo web. But like other applications, sometimes Zalo still has some confusing problems that affect the user experience. Zalo cannot read old data is also among them. Let's find a solution for this error with TipsMake.

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What is the reason Zalo cannot read old data?

The error that Zalo cannot read old data is a fairly common error, especially for users using Zalo on computers. First, let's find out with the admin the cause of Zalo not reading old data on the computer/phone:

The 'culprit' causing the situation where Zalo cannot read old data is

1. The network connection is intermittent, sometimes not so Zalo cannot operate normally.
2. The Zalo application on your phone is outdated because users do not update it regularly. Therefore, the old version of the application cannot work well.
3. Besides, the most common cause is after a certain period of time. Zalo will delete files on Zalo to avoid overloading the application. Therefore, it is possible that your file has been deleted so the old data cannot be read.

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Instructions on how to fix the error that Zalo cannot read old data

When Zalo reports an error that it cannot read old data, don't worry too much but immediately apply the following measures!

1/ Review the network connection on the device

Whether it's an error on Zalo computer or phone, checking the network connection is always a trick you should apply. As we know, Zalo needs an internet connection to operate stably. Therefore, if the wifi is too weak and there is no network connection, Zalo will definitely be 'broken'.

Therefore, you need to ensure that your device has a stable network connection. Try turning off and reconnecting wifi, change to mobile data, use another wifi and see if it works.

2/ Update Zalo

Do you have a habit of turning off automatic updates and haven't checked the Zalo app for a long time? There is a high possibility that the Zalo version on mobile phones is outdated. Or if the error is due to the application, the system often releases patches to fix the error.

Therefore, users should go to CH Play or App Store > Check and update to the latest version if there is an update!

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3/ Restore from Zalo backup

If you are a careful user and have ever backed up Zalo or turned on Automatic Backup every day. Then you can restore old data using back-in-time backups of that data.

1. B1 : User accesses Zalo on the phone > Click the Personal tab in the bottom right corner of the screen.
2. Step 2 : Click the gear-shaped Settings icon in the top right corner of the screen.
3. Step 3 : Click on Backup and Restore .
4. Step 4 : Click on the 3 dots next to ' Most recent backup ' > Select Restore .

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4/ Uninstall and reinstall Zalo

Finally, if all of the above measures do not help you fix the error 'Zalo cannot read old data'. You should consider uninstalling and reinstalling the Zalo application for your phone. This is a measure for you to install the application with the latest version and fix problems for unknown reasons.

Note: Reinstalling will delete all messages on Zalo. Therefore, before doing so, you should go to Settings > Backup and restore as instructed above > Click Back up now > Set a password for the backup according to the instructions. After reinstalling, restore this backup so that messages and data are not lost.

TipsMake has shared how to fix the error that Zalo cannot read old data. Wishing you success in overcoming these instructions!

Lesley Montoya

Update 08 December 2023