Useful Tips for Choosing the Right IT Support Provider

This is, of course, for good reason, as technology has powered the advancement of business practices for the last few decades.

But, what happens when your IT and computing systems go down? What if you want to upgrade your systems? How about when you want to add a new staff member's computer to the network? This is where people struggle and look to IT support providers for assistance. In this article, we are going to discuss external IT support providers and what you should be looking for if you are thinking of hiring one.

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IT Support Features to Look For

Even though you may decide to get you some IT services, you should do some research first. What exactly is it that you should be looking for from an IT support team? Well, this top IT company in Los Angeles discusses a multitude of different services on their website. Let's take a quick look at their most requested services:

1. PC / Mac Support

Of course, you're going to need some support with your computers. Whether it's installing software, problems with email, or recovering passwords, there are bound to be issues with your computer once in a while. Remote support can help by logging in via the network and addressing issues while talking you through it.

1. Network and Internet Troubleshooting

Most businesses connect to large networks or the internet as part of their work. However, these can be tricky systems to troubleshoot if you aren't technically experienced. A good IT support team will be able to add and remove computers from the network, diagnose internet issues, and more.

1. Cloud and Server Support

Speaking of networks, you're probably also using storage solutions on servers or in the cloud. These are very complicated bits of technology that only a professional IT support team can properly manage and troubleshoot. 

1. Back-Up Recovery

One of the biggest worries with technology like computers, servers, and networks is that they may fail, break, or go offline. In this situation, data can be corrupted or lost forever. This is a scary situation, especially if you've lost important work. A dedicated IT team will be able to rapidly assist you in restoring both backed-up and corrupted data.

1. Cyber Security

Another worry with modern tech is the fear of being hacked or spied on! Without proper knowledge from an IT team, you may not be able to properly protect your data and networks from external eyes. Let the experts make sure that your devices are behind strong and effective firewalls.

Look for Experience and Expertise

So, you know what an IT support company can do, how do you find the right team for you? The first thing you need to look for is experience and expertise. A brand new company may come in a little cheaper than an experienced team but that may be for good reason. Go for experienced staff who fully understand the demands of your office and technology needs.

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Do They Work Your Hours?

Secondly, it's worth checking exactly when they work to see if it matches up with your work needs. For example, if you're operating a 24/7 haulage service and all your tracking screens go down at 3 in the morning, will they be available? Many IT support companies these days offer 24/7 support as part of their package. If this is something important to you, make sure to look out for it. 

Check Out Reviews

There's one free and easy way to do your own little background check on any company you are interested in and that's to check out reviews. Most companies will be on Trustpilot or another reputable review page, meaning you can log on and have a look at what their other customers have had to say about them. You may also be able to catch a glimpse of how they interact with their customers, depending on whether they have publicly replied to any of the reviews. 

Look at Pricing

It is always worth checking out the prices of companies against what they are promising in return. If a company seems to be offering the world for very little in return, it may well be too good to be true. Always balance price against experience, services offered, and all the other factors discussed.

And there you have it, everything you need to know about hiring an IT support services team. Weighing up experience and quality versus reviews and pricing is never easy. Most importantly, make sure they can work with whatever systems you have in-house.

Isabella Humphrey

Update 29 March 2021