How to Contact Roku

Getting Customer Service Help

1. 
   Visit the Roku support page for customer service help. You can find the Roku customer support page at https://support.roku.com/contactus. Select an issue from the drop-down search bar and read the article that the help page leads you to to see if it can help you fix your issue.^{[1] X Research source}
2. 
   Click on 'Contact Support' if you still need help. If the articles about your topic didn't help and you'd still like to talk to a Roku representative, click on 'Contact Support' to talk to an agent.^{[2] X Research source}

   1. This will take you to a page with three options of either online chatting, sending an email, or calling the Roku support people.
3. 
   Start an online chat for immediate help. To start the chat, click on 'Live text chat' and type in your name, email, and phone number, along with the message you'd like to send to Roku customer support. Click 'Start Chatting' once your message is ready to be sent.^{[3] X Research source}

   1. You can use the chat feature any time throughout the year.
4. 
   Click on the email option for a less-urgent problem or question. Click on 'Email' to begin filling out your contact information. Type in your name, email address, and phone number before filling in your question or description of the problem. Once you're finished, click 'Continue' to finish the emailing process.^{[4] X Research source}
5. 
   Call Roku's customer service department for personalized help. The support number is 816-272-8106. While specific call times aren't listed, calling anytime during the day will likely enable you to speak with a representative.^{[5] X Research source}

   1. Be aware that you may be put on hold if you're calling during a particularly busy time.