Instructions for canceling Copilot Pro subscription

The Copilot Pro package costs $20 per month with some upgraded features compared to the free version, especially for those using Microsoft 365. If you no longer want to use Copilot Pro, you can cancel your Copilot Pro subscription to return to the free Copilot Pro version. Below are instructions for canceling your Copilot Pro subscription.

How to cancel your Copilot Pro subscription for a refund

Step 1:

First, users access Microsoft and sign up for the Copilot Pro package. At the account interface, click on the avatar and select My Microsoft account.

Instructions for canceling Copilot Pro subscription Picture 1

Step 2:

Switching to account management, users click on Services & subscriptions to see the Copilot Pro package you have signed up for.

Instructions for canceling Copilot Pro subscription Picture 2

Step 3:

Looking at the content next to you, you will see when the Copilot Pro subscription package is registered. We click Manage as shown below. In case you see the message Turn on recurring billing, your subscription will automatically expire after the displayed time and you will not need to do anything else to cancel.

Instructions for canceling Copilot Pro subscription Picture 3

Step 4:

Continue clicking Cancel subscription to cancel the subscription to the Copilot Pro package.

Instructions for canceling Copilot Pro subscription Picture 4

To refund your Copilot Pro subscription, click Cancel immediately and get a refund. If successful, you will receive the message 'successfully canceled your Microsoft Copilot Pro subscription'

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Note that some countries have regulations on refund times when canceling a Copilot Pro subscription.

1. Cancel subscription and refund Copilot Pro within 14 days: Austria, Germany, Italy, Spain, Switzerland, UK.
2. Cancel subscription and refund within 7 days: Australia, Brazil, India, Japan, Mexico, New Zealand, United States.
3. Cancel anytime and receive a prorated refund: Canada, France.

Jessica Tanner

Update 26 January 2024