How to Contact the iTunes Store

This updated guide examines How to Contact the iTunes Store and organizes the essential facts, background, and practical takeaways in clear American English.

Method 1

Filling Out an iTunes Support Form

1. Go to Apple's website to access the online iTunes support form. You can access the form directly by going to https://www.apple.com/emea/support/itunes/contact.html.
   • The iTunes support form lets you submit a question or concern related to the iTunes store.
2. Select a help topic from the drop-down menu. Once you've found the form, you'll be able to choose a topic that's related to your concern. If you don't see a relevant topic, contact Apple support instead. Drop-down menu topics include:^{[1]XResearch source}
   • Account billing
   • Account security
   • iTunes cards and codes
   • Authorization
   • Connecting to the iTunes store
   • Downloading purchases
   • App, book, movie, music, tv show, 3rd party subscriptions, or podcasts
   • iTunes U
3. Provide your contact information. The form will ask you to give your name, phone number, and region.^{[2]XResearch source}
   • If you'd like, you can also give your Apple ID and order number if it's relevant to your concern.
4. Write a description of your concern. You'll see a space to give a detailed description of the issue you're trying to resolve. If you're handling an error message, include it in the description.^{[3]XResearch source}
   • Try to be as specific as possible so the person reviewing your form is able to help resolve your problem.
5. Submit the form. Click the "Submit" button at the bottom of the form after you've filled out all of the required fields. After you submit your form, a representative should get back to you via email within 24 hours.
   • If you don't hear back within 24 hours, check your email's spam folder to see if the response is in there.

Method 2

Using Apple Support Resources

1. Access the iTunes support page onApple's website. Go to https://getsupport.apple.com/?caller=psp&PRKEYS=131629 to access the main support page for iTunes.
2. Search or select a topic. You'll come to a screen that allows you to search for a topic to contact iTunes about. You can also pick a topic and see the ways to get in touch. Choose 1 of these topics on their support page:^{[4]XResearch source}
   • Gift card and codes
   • Subscriptions and purchases
   • Account management
   • Password and security questions
   • Connecting and downloading
   • Other iTunes store topics
3. Email iTunes if you don't mind waiting a few days. If you've selected a topic allows you to email iTunes, provide detailed contact information and explain the issue you're trying to resolve. Depending on the issue, iTunes may ask for other information such as your gift card number or Apple ID.^{[5]XResearch source}
   • You should get a response from iTunes support within 48 hours.
4. Get iTunes support to call you if you'd like to talk on the phone. Some topics will give you the option of talking with iTunes support on the phone. If you choose to schedule a call, pick a date and time of day when iTunes support can reach you. Give your name, email address, and phone number.^{[6]XResearch source}
   • If you would rather call iTunes support, call 1-800-275-2273 between 7:00 a.m. and 10:00 p.m. Central time.
5. Start an online chat session if you want to talk with a representative. Fill out a short form with your name, email address, and optional Apple ID. After you click continue, your chat session should begin shortly.^{[7]XResearch source}
   • If iTunes support is experiencing a wait time, it will often say how long of a wait there is before you start your session.