7 soft skills needed by an IT worker

Most people think that with the information technology (IT) profession, skills such as problem solving, communication and presentations are rarely considered, in fact these are the skills that must be available for a person to do. IT is successful.

6 skills IT people should know

Mastering skills with computers and handling errors is an essential part of a person working in the IT field, but if you think so, it is difficult to go far. Here are soft skills you should practice to become a professional:

1. Troubleshooting

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When you are responsible for issues like computers, networks, software or websites, it is very important that you know how to handle the problems. This means you have to know how to detect problems and develop solutions quickly. Troubleshooting skills not only mean ' reacting ' but also being ' active '. For example, if an IT group discovers a security hole in the company, they must know how to handle the problem as well as upgrade the system to prevent security risks, not just wait until the time comes. The company has been hacked to act.

2. Communicate

Working in an IT environment requires immediate communication and interaction. Whenever a computer problem occurs, or when you manage a group, you must know how to interact and communicate well with others at any level. You need to know how to present and explain the problem clearly, with others finding and implementing solutions, assigning tasks to the team effectively.

3. Ability to translate specialized terms

When working in the technology field, you will encounter many specialized terms for the field that you do, often the outsiders cannot understand. That is why professional IT engineers need to have the skills to explain complex issues to those who are just a little or have no knowledge of IT. If an employee's computer is lagging because he doesn't have enough RAM, the engineer must know how to explain these issues so anyone can understand it.

4. Teamwork

To have a successful career in IT, you must know how to work with many people. Of course, there are projects that you play the only role from start to finish, but most projects need close cooperation from many engineers. As a member of the IT team, you need to know how to listen to others, get criticism and guidance, and be responsible for doing things properly and on time.

5. Presentation

Working in IT requires you to be able to present a comfortable and confident presentation to the crowd. Whenever you present your group's product to a higher level, explain something new to everyone in the department or present in a training session, presentation skills are very important to people. profession. As a professional IT worker, you are expected to be able to present independently during an important meeting without any problems.

6. Customer care skills

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IT profession requires you to be able to help others at the basic level and that's why you need customer care skills. You need to keep a positive attitude when dealing with a certain problem, though it is sometimes odd and obvious, to listen, show interest and sympathy. You must also know how to ' cool down ' when something goes wrong in your group.

7. Patience

An important part of this profession requires you to explain complicated ideas to others, train newcomers or support new technology for those who know a little about IT. These things require you to be very patient and when you are patient enough to stay calm no matter how ' inhibited ', or can answer and answer a question without being angry. then do you hope to go far in the industry.