How to Restore Credibility Score in Arena of Valor

Credibility Score in Arena of Valor tracks disruptive match behavior such as going AFK, leaving early, intentional feeding, abusive chat, or other confirmed violations. A low score can reduce rewards or restrict access to Ranked and player-versus-player modes.

The reliable way to restore points is to finish eligible matches and maintain good behavior. There is no legitimate shortcut that instantly clears a penalty. Exact gains, daily caps, and restriction thresholds can differ by server and game update, so the rules shown on your in-game Credibility page take priority over older tables or guides.

How to check your Credibility Score and rules

Open Arena of Valor and select your profile portrait.
Open Credibility Score or the similarly named behavior/reputation section.
Review your score, recent deductions, available modes, daily recovery allowance, and the reason for each penalty.

Arena of Valor Credibility Score screen

Some regional releases translate the system as �reputation,� but Credibility Score is the name used in Arena of Valor's English materials. Do not confuse the numeric score with Credibility Level, a related progression system that may affect the daily recovery cap or other benefits.

Fastest safe way to restore Credibility Score

Choose an eligible mode shown in the Credibility screen. If Ranked or Standard matches are locked, use the permitted AI mode until the score reaches the required threshold.
Complete every match. Do not exit after joining, even if the match is going badly. An early departure can cause another deduction and erase the recovery.
Stay active and play normally. Merely remaining connected may not be enough if the system detects extended inactivity or intentional feeding.
Continue only until the daily recovery cap is reached. Further matches can still improve your behavior record, but may not award more points that day.
Return after the cap resets. The in-game page is the best place to see how many points can still be recovered.

Older versions of Arena of Valor awarded a point for completing a Standard match and another for winning a multiplayer match, with restrictions at certain score thresholds. Current regional rules may be different. Do not intentionally leave an AI match; leaving is the behavior the system is designed to penalize.

Credibility Score and Credibility Level are different

System	What it represents	What to check
Credibility Score	Your current behavior score, commonly starting at or returning toward 100	Match restrictions, reward effects, recent deductions, and points recoverable today
Credibility Level	Longer-term behavior progression used in some versions of the game	Level benefits, experience requirements, and the daily score-recovery allowance
Credibility EXP	Progress toward a Credibility Level in versions that use the level system	Eligible modes and conditions, which may require playing at a full score

Because the two systems appear together, old guides sometimes mislabel level progression as score recovery. Playing several matches at a full score may earn Credibility EXP without adding points above the maximum.

What happens when the score is low?

Possible effect	What it means
Reduced or lost bonus rewards	A score below the good-standing threshold may reduce weekly or match rewards, depending on the current server rules.
Ranked Mode locked	You must restore the score above the threshold displayed in the client before entering Ranked matches.
Standard PvP locked	At a lower score, the game may allow only AI matches until enough points are recovered.
Chat or account restriction	Abusive communication, cheating, or repeated serious violations can lead to separate penalties beyond the Credibility Score.

Do not rely on a fixed threshold copied from another region. Arena of Valor has changed its system over time, and publishers may apply different rules. Select a locked mode in the client to see the score currently required for your account.

Arena of Valor match behavior and credibility information

Behaviors that can lower Credibility Score

Behavior	How to prevent another deduction
Leaving or going AFK	Start only when you have enough time; keep the app active and return promptly after a brief disconnection.
Intentional feeding or refusing to participate	Continue playing toward the objective even when the team is behind; avoid repeated reckless deaths.
Role or lane disruption	Use role selection and team communication; do not deliberately take a declared position to provoke a teammate.
Abusive or spam chat	Keep messages limited to useful coordination. Mute another player instead of escalating an argument.
Cheats, scripts, or prohibited tools	Use the official client and permitted controls only. Serious violations may result in restrictions beyond score loss.
Repeated connection loss	Test the network before queueing and avoid Ranked matches on an unstable connection.

The number of points deducted depends on the detected behavior, mode, severity, duration, reports, and current system rules. It is safer to check the match result and Credibility history than to assume every AFK event has one fixed penalty.

If you lost points because of a disconnect or crash

A connection failure can still harm teammates, so the automated system may apply a penalty even when it was not intentional. Before joining another match:

switch to a stable Wi-Fi or mobile connection;
restart the game and close memory-heavy background apps;
disable battery-saving restrictions that suspend the game;
install the current game update and ensure enough free storage; and
test an AI match before returning to PvP.

If the history shows a penalty you believe is clearly incorrect, use the in-game support or appeal option and provide the match time, account/server information, and screenshots. An appeal is not guaranteed, and repeatedly submitting reports will not speed up ordinary point recovery.

How to avoid losing recovered points

Do not queue when you may need to leave within the next match.
Charge the phone and prevent calls or aggressive power saving from interrupting play.
Use quick-chat commands rather than arguing in text or voice chat.
Do not ask a friend to carry, idle, or manipulate matches to farm score.
Stop playing and troubleshoot if the game crashes or disconnects more than once.

The quickest recovery is consistent completion of the eligible matches shown by the game, up to the daily cap. Once the score is restored, maintaining it is much faster than recovering from repeated violations.