How to Fix Windows 10 Not Recognizing Android Phone

This guide explains how to resolve Windows 10 Not Recognizing Android Phone, starting with the most likely causes and moving through practical troubleshooting steps.

Check the connection type

First of all, we need to check the way that Android device is being connected to the computer. Normally Android phone will have two connection modes when you link it to the computer: Charging (charging only) and File Transfer (allowing data transfer). And the default is Charging mode will always be on, in other words, if you connect your phone to your computer with a USB cable, it will charge your device instead of displaying data inside the phone.

The workaround is that you need to unlock your phone, find the corresponding icon in the status bar and select the File Transfer option. The name of this option may differ on different mobile phones.

Check the cable and USB port

Next you should check the USB cable and USB port on your computer by:

Use the USB cable with another mobile device to check if it works or not?
Change the USB port on your computer to make sure that the USB port doesn't have any problems.
Try recharging your mobile phone with the same USB cable so you can know that the MicroUSB or Type-C port is working fine.

Uninstall the device from Device Manager

If the connections are okay when you checked through the above step, it's time to try to uninstall the device from your computer. This will help you reset everything related to the device, let your computer clear all existing cache and re-identify the device. Doing:

Open the Start menu, search for Device Manager keyword and launch it from the search results.
Next, connect your Android phone to your computer and choose the File Transfer connection mode.
Expand the Portable Devices option, right-click on the device name and choose Uninstall. In the confirmation window click the Uninstall button.
Finally try connecting the device again.

Uninstall the device from Device Manager screenshot

Install the MTP USB Device driver

If the above step still does not fix, try to install the driver (driver) for the MTP USB Device device on your computer. Doing:

Open Device Manager, then navigate to and right-click on the device name as in the above step, and then select Update driver.
Select the option Browse my computer for drivers> Let me pick from a list of available drivers on my computer.

Install the MTP USB Device driver screenshot 2