How to Contact Roblox

Roblox is a famous game based on open-world building and interaction. Whether you're a parent wanting to learn about your child's game or a player needing technical support, there will be times when you want to contact Roblox directly. There are three ways to contact Roblox: call the customer support line at 888-858-2569 and leave a voicemail for a call back (if in the US), fill out the online support form for issues general topics, or email with specific questions.

Call Roblox customer support

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Dial 888-858-2569 to reach Roblox customer service (if in the US). Roblox's customer support line is available 24/7. The call center uses an automated selection system that will ask you for your account information via voicemail so they can contact you again.

Roblox's customer support hotline is completely free.

Tip: The Roblox customer support number is also useful for asking specific questions, but you won't be able to speak directly to an operator until they get back to you a little later.

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Press 1 if you are under 18 and need assistance. If you are under 18, Roblox customer service does not respond over the phone but will provide information on where to find problem resolution online, including instructions on how to access the help page their.

If you are under 18, ask an adult to call for help. An adult will communicate directly with Roblox staff on your behalf.

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Press 2 if you are a parent or a player over 18 years old. Follow the automated instructions depending on the specific issue, question or concern. You can find out information about your Roblox account, billing, or software through the automated menu before getting to the option to leave a voicemail.

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Press 0 after pressing 2 and leave a voicemail. Roblox will call you back after receiving a detailed message about that question or concern. You will be asked to provide your name, Roblox account name, and billing information before explaining the issue you are having.

Email Roblox customer support directly

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Send questions to info@Roblox.com . In addition to an online form for customer support, Roblox also has an email address for general inquiries. You may need to wait a little longer to hear back from them.

Tip: If you want to appeal a strike or account ban, send an email to appeals@roblox.com.

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A detailed description of the issue you need support for (in English). Don't forget to include your name, account details and any relevant payment information in the email. Try to be as specific as possible about the problem you need help with.

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Wait for response or additional explanation. Roblox doesn't usually process it immediately, so you'll need to wait a while. Be patient and prepare answers to any questions regarding additional information that customer service may need to assist you.

Use Roblox's online support form

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Visit Roblox's help page to use the online form. This site provides a fillable form for you to request assistance from Roblox with a specific issue. This is the main method Roblox uses to respond to customer complaints and questions.

You can visit the Roblox support page at https://www.roblox.com/support.

Tip: Customer service can only assist you around payment and account issues. If you need information about in-game development or building issues, visit the Roblox Developer Hub at developer.Roblox.com.

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Fill in your contact information at the top of the form. Enter your name, email address, and Roblox username. If you are under 13 years old, you need to use your parent's email address. Verify the email address by entering it twice and checking the spelling to make sure the information you provided is correct.

You do not need to enter your last name in the first name field. Just your name is enough.

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Select the platform you use and the category for the question. The game will vary slightly depending on the platform used, so you will need to choose a console, PC or tablet device. Below that, you'll also need to select the appropriate category for the issue or question.

Tip: If you want to report someone for fraud, select the 'exploit report' category.

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A description of the problem or issue you're wondering about is at the bottom of the page. Try to be as detailed as possible. Include relevant information such as how the problem arose or details about the error message. Besides, don't forget to take note of the time the incident occurred in case Roblox needs to compare it with the game log of the session where the incident occurred.

Roblox customer support will respond to you via email. Please check your inbox at the email address you provided within a few hours of submitting your report.