Microsoft 365 is having problems, users cannot access URLs from emails

Microsoft 365 once again had a problem this month when many users reported on Twitter and other social media platforms that they could not open links from email.This incident began to be recorded on January 24 and directly affected Outlook and Exchange.

Microsoft 365 is software that provides Office 365 product packages, Windows 10 and EMS (short for Enterprise Mobility + Security).Microsoft's goal is to provide customers with a safe and easy-to-manage online platform.However, Microsoft 365 will be a perfect platform if not occasionally encountering some odd errors as above.

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Accordingly, reports say that clicking on the URL from the email will cause an "HTTP Error 503" error.This leads to the conclusion that the problem may stem from the ATP (Links Safety Links), which is designed to scan "web addresses (URLs)" and provide "verification of click times." Go to the web address (URL) in the email.

However, a Microsoft 365 user thinks that the problem seems to be much easier to solve because it "looks like the" / "character in links is being converted to '% 2F', and this makes the link error ".

On January 29 at 7:05 am international time, Microsoft 's Twitter account officially announced the situation of service incidents on Microsoft 365 and said their team immediately started working on it. work to find out the cause as well as how to fix the problem.

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Five days ago, Microsoft 365 also experienced a sudden service outage (tracked with the EX172491 identifier in the control panel) that affected their customers who were European businesses.In addition, users have reported that they cannot access their mailboxes through many different protocols.

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Moreover, some reports also mention that sending and receiving emails is too slow compared to normal (with latency of more than 3 hours), missing emails, and also the phenomenon of sending or receiving multiple repeat emails. repeat at the same time.

The above problems were finally solved by Microsoft: "We have implemented some fixes and made necessary changes in terms of configuration in the entire affected infrastructure. So far all The thing is fine but we will continue to monitor the situation over the next few days. '

Hope this new incident on Microsoft 365 will soon be overcome.

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