The company said that the problem occurred after WiFi connected to this product received a firmware update, causing a "fatal error" that prevented the lock from working.
An error occurred because the firmware update was originally reserved for the 7000i model, not the 6000i. Worse yet, these locks are now unable to connect to the company's web server, so they cannot fix errors remotely.
'Your lock is among the deadly and inoperable keys,' LockState CEO Nolan Mondrow said in an email to affected customers. 'After updating the software that was sent, it was unable to connect to the web service, making remote editing impossible.'
Those affected, the company thinks about 500 locks, only 2 options:
The company guarantees to bear all shipping costs and offer 1 year free service for LockState Connect Portal, a ordering service that allows remote control of all compatible smart home devices, with customers affect.