Common HP printer error codes and how to fix HP printer errors

02 – Warming Up

Cable or Driver error 

Turn off the machine and unplug the USB  or I/O cable and  then turn it back on. Update the Driver when the machine says Ready, if it does not improve, the error may be caused by the print cable. If it still doesn't change, it's hardware problem

10 – Supplies Memory Error

Faulty ink chip makes the machine unreadable

Restart the printer. If that fails, reinstall  the cartridge  or replace the cartridge as well. Hardware error if not improved

11 – Paper Out

If the printer does not run out of paper, there may be a problem with the paper tray or the paper sensor.

Place the printer on a flat surface. Check for damage to the paper tray and clean the waste ink. Alternatively, perform a paper sensor test or clean the optical sensor

12 – Open or No EP

Occurs when the toner cartridge is not installed properly, i.e. the lid is open or the cooling fan or PS5 sensor is faulty

Check that the toner cartridge is installed correctly and close the covers. Hardware error if not fixable

13 – Paper Jam

The machine can jam in 4 positions: paper taking, printing, drying and output. Later HP printers will show the location of the jam

If you are using thick paper, re-read the printer paper instructions. Also, besides following the on-screen instructions, check for possible jam locations. After removing the jammed paper and still can't fix it, the fault is in the hardware

14 – No EP Cartridge

The printer does not have an ink cartridge or does not recognize it

Remove the toner cartridge and re-insert it

16 – Toner Low

The toner cartridge is running low or has run out. However, it may also be because the remaining ink is not fresh.

Take out the ink cartridge and shake it well to loosen the ink. Replace the toner cartridge with a new one when the ink runs out

20 – Memory Overflow

Your print operation takes up all of the machine's memory

Reduce the size of your print files or split them up and print in batches.

21 – Print Overrun

Your print operation takes up all of the machine's memory

Reduce your print file size or split it up and print in batches

22 – I/O Configuration

Connection error between printer and computer

Connect to another port on the printer. Alternatively, you can replace the cable, making sure the computer is turned on and the cable is securely attached to both ends. If the condition does not improve then the hardware is faulty

24 – Job Memory Full

Too many print files are sent to the machine at the same time or the print files are too complicated, the machine can't handle it

Reduce your print file size or split it up and print in batches

25 – XXX Memory Full

Too many print files are sent to the machine at the same time or the print files are too complicated, the machine can't handle it

Reduce your print file size or split it up and print in batches

30 – PS Error 16

This is usually a PostScript Firmware related error. In addition, it may be because the PCL File is being sent when the print operation is in PS mode or the PostScript File fails.

Reattach PostScript SIMM or replace it. Print another PostScript file to replace the error file

30.1.1 – Drive failure

The printer's hard drive is damaged

You can edit it by pressing the SELECT button. If it doesn't fix it, it's a hardware fault

40 – Data Transfer Error

The connection between the printer and the computer is broken

Check or replace the cable. Make sure the EIOs are in the correct position. If connecting to a network, make sure the IP address on the printer and the driver have not been changed and must match. Sometimes, you can press the SELECT button to continue printing but the data is easy to lose

41 – Temporary printer motor error

This is a temporary error in the printer, you will easily fix this error

Turn off the printer at the first part, then turn off at the power part and let it sit for 30 seconds. Turn it back on and send the print job again.

49 – Printer Error or Communication Error

Usually related to hardware failure, cable failure or firmware failure

First try turning the printer off and on again. If the problem persists, try updating the firmware and replacing the printer cable or re-inserting the memory. If it still doesn't fix it, it's a hardware problem.

50.x – Fuser Error

This is the fault of the fuser or the power supply. You can see more information about this error cluster below the table.

When encountering these errors, you need to contact the manufacturer or distributor for warranty and repair

51 – Touch ray error

On older models, it usually indicates the lower part of the box assembly where the laser shutter is missing/broken. In the new model, this error may affect the scanning unit

On older models, find the missing tab and replace the cartridge if necessary. In the new model, replace the scanning part.

52 – Incorrect Scanner Speed ​​Error

The printer uses a polygonal mirror to reflect the laser through the image. This error includes errors 52.1 and 52.2 indicating a problem at this stage.

In this error, you need to bring the device to the repair team

54 – Printer Error Cycle Power

On some models, this error is caused by the ink cartridge seal that has not been fully removed

Check if the machine cover is fully pulled out, if not, pull it all out. And if you still can't fix it, you need to contact the staff for support

55 – Internal Communication Problem/ Controller Error

Usually due to weak connection between DC controller and Formatter. Or it can also be due to a failure of the fuser, laser unit, DIMMS hardware or Driver error

When you encounter this error, you need to bring the device to a reputable repair facility

56 – Printer Division Error

The cause will vary depending on the model

Try the following:

- Make sure the paper trays are installed correctly.

- Reinstall stacker.

- Check the machine configuration.

Turn off the device for 30 seconds and then turn it back on.

57.xx – Fan Failure/ Gears Seized/ Memory Card Error

On later HP models, the error occurs when there is a fan error, gear error, and memory card error

In this error, you need to bring the device to reputable facilities for advice and support

58.xx – Error

There are many causes depending on the model: environmental sensor error, memory controller error, fan failure, power supply failure or DC controller failure.

In this error, you need to bring the device to reputable facilities for advice and support

59 – Motor Error

The printer has a faulty motor, usually the main motor, fusing motor, drum motor or ETC motor. In older HP models, error code 59 is a memory error

In the old model, you just need to reinstall or replace the new memory. As for the new model, you need to bring the machine to a reputable facility for advice and support

60.xx

Tray lift error with new models and memory errors on old models

On older models, you need to reinstall or replace the new memory. In the new line, you need to check whether there are foreign objects in the machine or not

61 – Formatter, Memory Error

Card formatter error or memory error

Try re-inserting the memory chip first or check the memory again

62 – Memory Error, Defective Formatter Board

Memory error or Card formatter defect

Check the memory or re-insert the memory chip. Check or reinstall the Formatter

63 – Defective Formatter Board

Defects Board Formatter

Check the memory or re-insert the memory chip. Check or reinstall the Formatter

64 – Scan Buffer Error

Causes vary by model: faulty DC controller, inappropriate or poor quality DIMMS firmware, or faulty Formatter board

Turn off the printer and disconnect the power for 30 seconds. Check and reinstall Card formatter

65 – Scan Buffer Error

Causes vary by model: faulty DC controller, inappropriate or poor quality DIMMS firmware, or faulty Formatter board

Turn off the printer and disconnect the power for 30 seconds. Check and reinstall Card formatter

66 – External Paper Handling Device Error

There is a problem with one or more paper trays, or envelope trays or attachments (such as staples)

Turn off the machine, check the connection between the parts. Check the print paper size

67 – Service Printer error or Memory Error

Service error or memory error

Turn off the machine and check that the paper tray is installed correctly and for any damage. Check that the I/O cable is properly attached and damaged

68 – Error in NVRAM. Service Error NVRAM Full

NVRAM memory is full, leading to impossible operations

Try resetting the NVRAM by holding down the 'Reset' or 'Cancel Job' button for 20 seconds while the machine is on.

69 – Duplexer Error has Occurred.

The printer has a problem with the 2-sided printing unit.

Check the 2-sided printing compartment for any foreign objects in it and clean it

70 – MIO or SIMMS card error or wrong toner cartridge

SIMMS or installed toner cartridge is not compatible or MIO card is faulty

Check if SIMMS with toner cartridge is compatible with your machine

71 – MIO or SIMMS card error or wrong toner cartridge

SIMMS or installed toner cartridge is not compatible or MIO card is faulty

Check if SIMMS with toner cartridge is compatible with your machine

72 – Faulty ink cartridge font and Formatter board error

SIMMS or installed toner cartridge is not compatible or MIO card is faulty

Check if SIMMS with toner cartridge is compatible with your machine

79 – Fatal hardware failure

Your printer will often suffer from a number of accessory errors, most of which are related to memory errors, I/O cards or hardware problems.

Update the latest Firmware. If it doesn't fix it, remove the cards/accessories or replace them one by one to determine the root cause

80 – Network card or formatter board error

Your printer will often suffer from a number of accessory errors, most of which are related to memory errors, I/O cards or hardware problems.

Update the latest Firmware. If it doesn't fix it, remove the cards/accessories or replace them one by one to determine the root cause

81 - Network card or formatter board error

Your printer will often suffer from a number of accessory errors, most of which are related to memory errors, I/O cards or hardware problems.

Update the latest Firmware. If it doesn't fix it, remove the cards/accessories or replace them one by one to determine the root cause

89 – PostScript ROM error

Your PS ROM is in the wrong place or has damaged or faulty pins

First, turn off the printer and check the cause. If not then check PS ROM for any damage. If the problem is still there, replace the PS ROM

99 – Firmware Update

There is an error in the Firmware part

Either update the Firmware or replace the hardware DIMM.