Causes and how to fix Dell Laptop stuck on logo

When using Dell computers, we often encounter the situation of Dell Laptop hanging on the logo , this is a fairly common phenomenon. When the error of Dell Laptop hanging on the Logo occurs, the computer screen will display the Dell logo, not displaying other functions. It will hinder the user's work, study, and entertainment. So what are the causes and how to fix Dell Laptop hanging on the logo, this article will help you clarify that problem.

Reasons why Dell Laptop is stuck on Logo

Some of the reasons that cause Dell Laptops to hang on the logo are mostly caused by hardware components such as:

- Due to CPU (Chip) error.

- Faulty RAM (may have dust on the RAM pins and slot)

- Computer hard drive error (bad sector) on Windows boot partition

- Mainboard error, this part is related to hardware, need technician to check and repair

Besides, there are also some cases where Dell Laptops hang on the logo due to virus infection or the machine contains malicious files, destroying the internal components of the Laptop. In these cases, you should consider buying licensed anti-virus software such as Bkav, Kaspersky, Panda.

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How to fix Dell Laptop stuck on logo error

After finding out the reason why Dell Laptop is stuck on logo, to fix this error you can refer to the following steps:

- Turn off the application, restart the device

The first, simplest and most effective way to fix this problem is to close the application and restart the computer. However, because the computer is stuck on the logo, you cannot turn it off in the usual way but must turn it off in Task Manager:

Step 1: Press Ctrl + Alt + Del or Ctrl + Shift + Esc on the keyboard

Step 2: Select the Application tab and click End Task to close the application.

If this still doesn't work on your device, press and hold the power button until it turns off, then restart it to see if the problem persists. 

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- Start Safe Mode

You can restart your computer in Safe Mode to fix the Dell Laptop stuck on the logo. Press and hold the F8 key or access it via the login screen. Follow these steps:

Step 1: Hold down the Shift key on the keyboard

Step 2: When the login screen appears, select the power button in the lower right corner of the screen, then select Restart.

Step 3: In the Windows RE window, select Troubleshoot -> Advanced options -> Startup settings -> Restart. When the computer restarts, there will be many options on the screen, press key 4 to enter Safe Mode without connecting to the network. And select key 5 to access the network in Safe Mode if you need to search online. 

- Keep the computer in a well-ventilated place and clean it regularly.

To avoid clogging the cooling system fans, you should place your computer in a cool place, away from humid corners or drafty places.

You should regularly clean the inside and outside of the computer. The cooling fan and ventilation holes are where the most dust accumulates. Therefore, depending on the level and location of the machine, you can clean the machine about every 4-6 months, or when you see the machine is hotter than usual, it is also time to clean the machine.

When cleaning the computer, you need to unplug the power source and disassemble the hard parts of the computer such as the hard drive, RAM , and graphics card to clean each part more thoroughly. And you do not necessarily have to remove the chip or cooling fan from the computer because these are parts that dust can hardly penetrate.

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- Check Mainboard again

Because motherboard errors are often very complicated, due to many different causes. If you are a person who does not have professional knowledge about how to repair the Mainboard, you should ask experts or bring your device to a reputable repair facility for the best solution.

- Check CPU thermal paste

Long-term use can lead to CPU errors that cause Dell Laptops to hang on the logo and not boot up. If your device is old, the thermal paste may dry out, which will lead to poor heat transfer from the CPU to the fan, leading to overheating and shutdown.

Applying thermal paste involves filling the gap between the two surfaces of the CPU and the heatsink, which will help increase the efficiency of heat transfer from the CPU to the heatsink.

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- Check your computer's hard drive.

The lifespan and durability of the hard drive will also decrease over time, especially the line of machines using traditional hard drives will lead to the situation of Dell Laptop logo hanging. And to be able to fix this error, you can wait a while to see if the machine continues to boot or not because with minor errors, the machine can still operate normally.

In case of serious problems, the machine continues to hang, you must use the HDD Regenerator test program in the Hiren Boot disk to check for errors and fix them. But make sure you are a technical person, otherwise take your machine to a professional repair center to be fixed by experts.

Above are the causes and the simplest ways to fix Dell Laptop stuck on Logo at home that TipsMake has just shared. Hopefully this useful information will help fix your computer's condition.

Marvin Fry

Update 16 January 2025