Face ID on iPhone X stopped working due to the following camera error, Apple agreed to change the device
The Apple employee admitted that Face ID on the iPhone X was not working because the camera on the back of the device failed. This is Apple's second incident involving iPhones in the past two weeks, and its iPhone 7 also failed to disable the microphone after upgrading to iOS 11.3 last week.
According to GSMArena, Apple sent documents on the process of handling Face ID faulty iPhone Xs to authorized service providers (Apple Authorized Service Providers, AASP). Accordingly, the first thing the technician needs to do is to run a diagnosis to see if the Face ID problem can be solved by repairing or completely replacing the rear camera. In case it is impossible to identify, the employee will ask the customer to leave the machine, make procedures to exchange a new iPhone X.
Apple employees said, if users encounter a Face ID error on iPhone X, they should bring their device to an authorized Apple service provider for inspection and renewal if necessary.
See more:
- 4 ways to improve Face ID stability
- The former Apple engineer claims to be able to unlock all iPhones for $ 15,000
- The trick that iPhone users need to know
You should read it
- How to set Face ID on iPhone X
- How to reset Face ID on iPhone X
- How to fix Face ID on iPhone not working
- How did Bkav announce the details of the Face ID on the iPhone X?
- 4 ways to improve Face ID stability
- How to install / delete Face ID - Password protect iPhone X, Xs and iPhone 11
- BKAV confirms that Face ID on iPhone X is not safe enough, with video proof
- How does Apple's Face ID work?
- Instructions to fix Face ID error not working on iPhone
- What will your face actually look like when you look through Face ID?
- What is Face ID? How to use it?
- Tips to help you master iPhone X