When a purchase fails in the Microsoft Store, it can sometimes cause an error message that appears out of nowhere, or it can send you back to the product page without any explanation. These payment errors are often caused by incorrect account information, outdated apps, or network configuration issues. Here are some ways to fix Microsoft Store payment errors in Windows 11.
Verify Microsoft account and payment information
The most common cause of payment errors is a problem with your payment method or account settings. Review your Microsoft account to make sure all the information is correct.
Troubleshoot Microsoft Store apps
Step 1:
Open the Microsoft Store app then tap Downloads on the left side.
Next click Check for updates to check for new updates and install.
Step 2:
Press Windows key + R and type wsreset.exe . A blank Command Prompt window will appear for about ten seconds, then close and the Microsoft Store will launch automatically.
Go ahead and type get help into Windows Search or the Start menu and click on the app. When the app opens, type in your problem and you will see a variety of solutions you can try to fix the problem.
Sign out and sign back in to your Microsoft account in the Store app.
Review system and network configuration
You may be using an old Windows operating system that also affects your payment on Microsoft. Please check and update your operating system to fix the error.
Use another payment card instead
If the error persists after trying the fixes above, the problem may be with the app or payment method. You should try a different payment method, or a different payment card.