How to Delete a Zalo Account or Cancel the Request

You can permanently delete a Zalo account from Personal > Settings > Account and security > Delete account. Zalo schedules the deletion for 48 hours later. During that window, you can cancel the request; after deletion, account data cannot be restored.

Before deleting your Zalo account

Deletion removes the account's name, profile photo, messages, timeline content, and friends. Save any important photos, videos, files, or conversation information first.

If you only changed SIM cards, use Zalo's Change phone number feature instead. It is designed to preserve account data.
Make sure you control the registered phone number and know the account password.
Tell important contacts how to reach you after deletion.
Review connected business, group, or administrative responsibilities.

Delete a Zalo account on Android or iPhone

Step 1: Open Zalo, tap Personal or the profile icon, open Settings, and select Account and security.

Opening the Personal section in Zalo Account and security in Zalo settings

Step 2: Scroll down and select Delete account.

Delete account option in Zalo Account and security settings

Step 3: Select Delete account again. Enter the phone number used to sign in. You can also provide a reason, then select Continue.

Starting the Zalo account deletion request Entering a phone number and reason for Zalo deletion

Step 4: Enter the Zalo password, select Delete account, and confirm the final warning.

Password step for deleting a Zalo account Final confirmation for Zalo account deletion

Zalo should show that the account is scheduled for deletion after 48 hours. Do not assume that uninstalling the app cancels or completes this request.

Zalo notice that account deletion is scheduled Zalo 48-hour account deletion notice

Cancel a Zalo account deletion request

You can cancel while the 48-hour countdown is still active.

Open Zalo and go to Personal > Settings > Account and security.
Select Delete account.
Choose Cancel account deletion.

Confirm the cancellation. The deletion countdown should disappear and the account should remain active.

Confirming cancellation of a Zalo deletion request Zalo confirmation that account deletion was cancelled

Deletion, logout, uninstall, and phone-number change

Action	Account data	Best use
Delete account	Permanently removed after the cancellation window	You no longer want the Zalo account
Log out	Kept online	You want to stop using the account on one device
Uninstall Zalo	Account remains; local app data may be removed	You want to remove the app temporarily
Change phone number	Account data is designed to remain with the account	You have a new SIM or number

If the delete or cancel option is missing

Update the official Zalo app and reopen it.
Confirm that you are signed in to the intended account.
Check the connection and device date and time.
Do not create a new account with the same number while a deletion is pending.
Use Zalo's official help channel rather than sharing your password or verification code with another person.

For the current official steps and consequences, review Zalo's account-deletion help page.