Some common mistakes when viewing VTV Go and how to fix it

VTV Go application has become so familiar to smartphone users today, especially at this time when VTV is directly playing super classic football matches of the 2018 World Cup festival.

However, during the application experience, sometimes users will encounter some basic errors that do not know how to solve. To overcome this situation, in the article below, Network Administrator will summarize some common errors and ways to fix them so you can enjoy watching TV online offline.

1. Cannot install VTV Go on the phone

First, let's find out why the application cannot be installed on Android devices and iOS

Some common mistakes when viewing VTV Go and how to fix it Picture 1

Minimum requirements when installing VTV Go application on the device

- About the operating system of the device : With Android smartphones, want to install your device application needs to run Android 4.1 or higher. As for the iPhone / iPad, you must use iOS 8.0 or higher VTV Go can operate.

- About device memory : In addition, device memory is also a concern. The device's free memory capacity must be at least 100 Mb to successfully install the application.

- About network transmission : A stable Internet connection will be a premise for applications to be downloaded faster and easier to install.

2. VTV Go error phenomenon of jerky, lag when watching video

Next a bug makes quite a lot of users uncomfortable when watching VTV Go which is the phenomenon of lag, jerky when watching live video. To find out the cause and fix this error, you can consult:

Cause watching VTV Go jerky, lag when watching video

Usually the reason for this is because your device has problems when the Internet connection is unstable, which greatly affects the quality of videos played on VTV Go.

How to fix jerky, lag when watching VTV Go

- For Wifi users:

1. First you need to check if the connected WiFi signal is stable?
2. If you suspect that the Wifi transmitter has a problem, you can restart the Wifi Modem device, then wait for it to stabilize and connect the device back to the wifi to see if it can fix the jerky and lag when watching VTV Go .

- For 3G / 4G users:

1. For users of data 3G / 4G network, exit the application and check whether your subscription still has data capacity? Maybe because the subscriber has run out of data with high speed, the video will be lagged and jerky.
2. In case your subscriber has run out of high-speed capacity, please buy a new plan to make the signal more stable.

With mobile subscribers who want to watch the World Cup smoothly, they can refer to the package of the network providers to save more.

3. The phenomenon of image quality is poor

Many people complain about why the application of image quality is very poor even when the network is very stable? In fact, this is not a bug, it is just a feature that allows users to watch TV channels at a steady rate even when network speed is weak.

How to fix:

Some common mistakes when viewing VTV Go and how to fix it Picture 2 Some common mistakes when viewing VTV Go and how to fix it Picture 3

Normally VTV Go application will run quality videos automatically depending on whether your network quality is stable or not. To overcome this situation, users can manually adjust the quality of the video being played by pressing the Auto icon as shown below, then selecting 720p quality, this is the highest quality, will give image quality. Best photo for you to experience.

4. Errors cannot be desired by programs

A unique feature that VTV Go users can experience is being able to play back their favorite shows with just one click in the playlist. However, there are quite a few people who encounter VTV Go errors that cannot view these favorite programs.

Cause cannot see the desired program

1. The programs broadcast on VTV Go will follow the broadcast time frame on television, so if the program is not yet broadcast, you will not be able to watch .
2. Error of VTV Go system, this is a common thing when VTV Go just finished a certain program and switched to a new program. In this process, the application system will reset the newly played video to make it easier for users to review it.

How to fix VTV Go error cannot view the desired program

1. The feature of watching favorite programs is only applied to the broadcasted programs, so if you want to review, select the program, the broadcast date and time will be reviewed.
2. In case you have access to the broadcasted program but cannot view it, exit the application for 5-10 minutes then visit again to see it.

Thus, in this article, Network Administrator has made some basic errors and how to fix errors on VTV Go application on smartphone devices.

I wish you all success!

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