After downloading update 412 for Outlook on Microsoft 365 Office, many users are experiencing the email application crashing whenever they reply to an email, forward, read, or even create a new email. This Outlook crash error is accompanied by error code 0x0000005. Here is a guide to fix Outlook crashing when opening or creating an email.
How to fix Outlook crash when opening or creating email
Step 1:
First, open Task Manager , then right-click on Outlook and select End Task to stop the task.
Step 2:
Outlook mail issue crashes when opening or creating mail related to form library. Microsoft has suggested users to create a new FORMS2 folder.
You open the Run dialog box , then type %localappdata%Microsoft and press OK to access.
Step 3:
Then we proceed to create a new folder called FORMS2 . If you are notified that the FORMS2 folder already exists, replace the old FORMS2 folder with the new folder.
Finally we restart the computer to fix the error Outlook crashes when opening or creating email.
Other solutions to fix Outlook crashing when opening or creating email
Remove problematic add-ons
Older versions of Outlook may crash due to add-ins. To detect such add-ins, open the Run dialog box , type outlook.exe /safe to access it. Then, click File > Options > Add-ins .
Select COM Add-ins and press GO . Uncheck all installed add-ins and press OK and then restart Outlook.
Use the troubleshooting tool in Outlook
Microsoft provides built-in repair functionality for Office applications that you can use to fix problems with Outlook.
Go to Settings and select Apps > Installed apps , then click the 3-dot icon at Microsoft 365 and select Modify .
Then we select Online Repair and click Repair .
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