If you encounter the Something Went Wrong [1001] error in Microsoft when trying to sign in to applications, please refer to the article below.
If you encounter the Something Went Wrong [1001] error in Microsoft when trying to sign in to applications, please refer to the article below. This issue often occurs when you add a new email account or sign in to Microsoft Office 365 or other Microsoft applications. Below is a detailed guide on how to fix the error.
Check your internet connection.
A weak or lost internet connection may be preventing you from logging into Microsoft applications, causing the Something Went Wrong error [1001]. Check if other applications are connecting normally. You can use the Network Troubleshooter on your computer.
Go to Settings > System > Troubleshoot > Additional troubleshooters > Network Adapter .
Restart the system
If your internet connection is stable and the problem persists, try restarting your computer.
Use Windows Security to scan your computer.
If restarting doesn't resolve the issue, and you notice other unusual behavior from your computer, the problem may be caused by a virus or other malware. Use Windows Security to scan your computer.
Use the sfc /scannow command.
We type cmd into the Windows search box and select Run as Administrator. Then, we enter the command sfc /scannow to start the scan.
- Use the SFC scannow command to fix file system errors.
Fix Web Account Manager (WAM) Plugin errors using PowerShell
If you still encounter the Something Went Wrong [1001] error in Microsoft applications after performing the general troubleshooting steps above, then the problem originates from Microsoft.
Right-click the Windows icon and select Windows PowerShell (Admin). In the PowerShell window, enter the following command.
With a job account
if (-not (Get-AppxPackage Microsoft.AAD.BrokerPlugin)) { Add-AppxPackage -Register '$env:windirSystemAppsMicrosoft.AAD.BrokerPlugin_cw5n1h2txyewyAppxmanifest.xml' -DisableDevelopmentMode -ForceApplicationShutdown } Get-AppxPackage Microsoft.AAD.BrokerPluginWith a personal account
if (-not (Get-AppxPackage Microsoft.Windows.CloudExperienceHost)) { Add-AppxPackage -Register '$env:windirSystemAppsMicrosoft.Windows.CloudExperienceHost_cw5n1h2txyewyAppxmanifest.xml' -DisableDevelopmentMode -ForceApplicationShutdown } Get-AppxPackage Microsoft.Windows.CloudExperienceHost
Press Enter to run the command.
Clear the cache on your computer.
If the problem persists after installing the software packages, try clearing the cached data that may be preventing your login process.
Open the Run dialog box and type %temp% to clear the cache data.
If your problem is related to Teams:
- Type %appdata% into the Windows search box and press Enter.
- Access the Microsoft folder, then access the Teams folder.
- Delete all folders containing cache files inside the Teams folder.
With Outlook:
- Type %localappdata% into the Windows search box and press Enter.
- Navigate to the Microsoft folder, then to the Outlook folder.
- Delete all contents in the RoamCache folder.
With OneDrive:
- Type %localappdata% into the Windows search box and press Enter.
- Access the Microsoft folder, then access the OneDrive folder.
- Delete the folders containing the cached files.
Reinstall Microsoft applications.
Try reinstalling the Office 365 or OneDrive app on your computer to fix this error.
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