Many people struggle to manage and respond to messages from all three apps—Pages, Facebook Messenger, and Instagram—especially businesses. Facebooks upcoming feature will completely eliminate this difficulty by consolidating messages from all three apps into a single inbox within Pages Manager.
Managing and responding to messages from all three apps—Pages, Messenger, and Instagram—is no easy task, as you have to use all three. This is especially true for businesses that need to respond to and support customers promptly. However, you no longer have to worry.
Facebook is about to merge messages from Pages, Messenger, and Instagram into a single inbox, making it easier to manage messages from all three apps with just one app: Pages Manager.
Facebook Pages, Messenger, and Instagram will have a shared inbox.
This new feature will help users, especially businesses, respond to customer messages across all three channels—Pages, Messenger, and Instagram—more quickly, providing better customer support. In addition, managing and comparing these messages will become much more convenient.
To access the shared inbox, you need to install the application.
Download Pages Manager for iOS devices: Facebook Pages Manager for iPhone
Download Pages Manager for Android devices: Facebook Pages Manager for Android
Open Pages Manager and tap the message icon in the bottom menu bar of the app.
In the Inbox, you'll find tabs with icons for Messenger, Facebook, and Instagram. Tap each tab to view messages sent to you in those apps. For Instagram, you'll need to log in to your account to access the app's inbox.
In addition to messages, the Facebook tab will also include comments, guest posts, and page reviews. The app also displays basic personal information of those who message you and your page.
For users who are doing business on Facebook or building their brand through this channel, the shared inbox feature will be extremely useful. The feature will be updated on the Pages Manager app for Android and iOS. Versions for other devices will be added in the near future.
Taimienphi.vn has just introduced a new shared inbox feature for Facebook Messenger, Pages, and Instagram, along with instructions on how to access it. This feature will help you respond to messages from all three channels—Pages, Messenger, and Instagram—more quickly, making it easier to manage and compare these messages.
If you use Facebook Messenger, you might want to turn off message notifications on Android or check out how to hide your Facebook profile when you want to concentrate and don't want to be disturbed.
(According to Thenextweb)